Supervisor, Security Operations

You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

The Verizon Security Assistance Team (VSAT) is a 24x7x365 operation responsible for ensuring all court orders, search warrants, wireless exigent situations and lawfully authorized electronic surveillance are handled confidentially and in compliance with all company policies and applicable laws. In addition to responding to legal requests, VSAT also provides educational presentations for law enforcement to further demonstrate our commitment to public safety.

The Supervisor, Security Operations position is part of the Subpeona Compliance Team within the Verizon Security Assistance Team (VSAT) reporting into Corporate Security. The primary mission of the Verizon Corporate Security Organization is to ensure the safety and security of Verizon employees. The Supervisor is accountable for meeting and exceeding the 2025 operational business metrics while simultaneously safeguarding customer information/business records and providing a 5-star customer experience.

Responsibilities will include:

• Leading a team of analysts, provide guidance, coaching, knowledge, tools and training to perform their job functions.

• Recruiting, mentoring and developing analysts and nurturing an environment where they can excel through encouragement and empowerment.

• Applying policies, procedures, and guidelines appropriately and setting the example for communication skills, work ethic, and sound judgment

• Adapting technology initiatives, and becoming the subject matter expert on these new technologies, leading and teaching the team the technical aspects.

• Developing, implementing and maintaining systems, procedures and policies by leveraging technology knowledge to drive simplification efforts.

• Maintaining the highest quality of service by monitoring employee/law enforcement interactions to ensure quantitative and qualitative objectives are met.

• Developing appropriate performance metrics that are aggressive, yet achievable.

• Analyzing data and leveraging tools that provide actionable insights that drive performance, productivity and optimal efficiency.

• Tracking and reporting actual metric results to the team, and providing input on areas for improvement when necessary.

• Exercising judgment in selecting methods, techniques and evalu

• tion criteria for obtaining results.

• Reviewing and responding to complex issues and questions.

• Analyzing statistics and preparing reports for management.

• Collaborating cross-functionally to analyze needs and develop innovative solutions.

No stranger to succeeding in a fast-paced environment. You juggle competing priorities with ease. Using your sound judgment, you quickly grasp the details of a situation and know just the right next step. Inspiring and developing a team to achieve great results is personally rewarding for you. People trust you and count on you for your ability to build relationships at all levels.

You'll need to have:

• Bachelor's degree or four or more years of work experience.

• Four or more years of relevant experience required, demonstrated through work experience and/or military experience.

• Experience leading a team.

• Eligibility to apply for, obtain and maintain the appropriate security clearance with the willingness to adhere to all ongoing requirements to maintain cleared status as it is a requirement of the position.

• Willingness to travel up to 25% of the time.

Even better if you have one or more of the following:

• Knowledge of VSAT operations and key goals/objectives.

• Experience supervising in a 24x7x365 operation.

• Experience with VSAT systems.

• Secret or TS clearance.

• Excellent demonstrated verbal and written communication skills.

• Proven track record of building strong cross functional working relationships.

• Demonstrated ability to execute and meet deadlines in short and changing timelines.

• Experience creating Root Cause Analysis reviews and recommendations.

• Operational Experience.

• Ability to think strategically and to lead.

• Advanced troubleshooting and multi-tasking.

• Act with a sense of urgency with focus on accuracy, organization and detail.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above.

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, stock incentive programs, up to 8 company paid holidays per year and up to 6 personal days per year, parental leave, adoption assistance and tuition assistance, plus other incentives, we've got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.