Senior Employee Relations Specialist

At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions. Our products are a stepping stone as we lay the groundwork for the future of digital banking and payments. We are seeking a Manager, Strategic Project Management to lead a dynamic and high-performing team of project managers at the forefront of implementing game-changing projects within our Corporate Program Management Office. We hope you'll join us; we can't do it without you.

The Senior Employee Relations Specialist plays a key role in cultivating a respectful, compliant and engaging workplace culture. Operating independently with general supervision, this position partners closely with HR Business Partners, managers, and employees to address workplace concerns, conduct thorough investigations, and support fair and consistent application of company policies. The role also contributes to strategic initiatives aimed at enhancing associate engagement and satisfaction, while ensuring alignment with employment laws and organizational values.

This is a remote position however, candidates must be based in the Springfield, MO or Monett, MO area.

The salary range for this position is $70,916 - $82,000 and will be determined based on location and experience level.

Applications for this position will be accepted until Friday, September 19, 2025.

What you'll be responsible for:

• Conducts investigations into employee complaints or allegations of misconduct, ensuring fair and impartial processes are followed.
• Consults with managers and HRBP's on performance matters, including documentation such as Performance Appraisal System (PAS), corrective action, Performance Improvement Plans, and preparation of termination documentation.
• Provides guidance and support to managers in handling disciplinary actions, terminations, and other employee relations matters.
• Partners with HR Business Partners to develop and implement associate engagement and satisfaction strategies. Provides training to managers and employees on topics such as performance management, conflict resolution, and harassment prevention.
• Reviews and analyzes employee relations data to identify trends and areas for improvement, making recommendations to management as needed.
• May perform other job duties as assigned.

What you'll need to have:

• Minimum of 6 years of experience in a dedicated HR role.
• Experience with employee relations, mediation, and conducting workplace investigations.
• Bachelor's degree.

What would be nice for you to have:

• HR certification (e.g., SHRM-CP/SCP) preferred.
• Strong knowledge of employment law and HR best practices.
• Experience facilitating conflict resolution and workplace mediation, with the ability to handle sensitive conversations and promote constructive outcomes.
• A balanced approach to employee concerns, demonstrating empathy, realism and sound judgement.
• Strong analytical and problem-solving capabilities, with the ability to independently assess complex situations.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry's mission and can contribute to our company in a variety of ways.

Why Jack Henry?

At Jack Henry, we pride ourselves through our motto of, "Do the right thing, do whatever it takes, and have fun." We recognize the value of our associates and believe much of our company's strength and success depends on their well-being.

We demonstrate our commitment by offering outstanding benefit programs to ensure the physical, mental & financial well-being of our people is always met.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.