AMER IFM Lead

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

As an Integrated Facilities Management Lead at JLL, you'll be responsible for delivering comprehensive facilities management services across a Global Real Estate & Facilities portfolio consisting of 200+ locations across AMER totaling approximately 32 million square feet. This strategic leadership role requires you to manage Grade A office spaces, research and development sites, laboratory environments, and specialty spaces while developing high-performing teams that deliver exceptional building operations to meet GREF customer needs. You'll manage day-to-day client relationships, anticipate client needs, and deliver results that outperform key performance indicators within contract requirements while maintaining a frugal mindset and ensuring efficient, timely service delivery. This position offers the opportunity to make a significant impact on operational excellence by creating and managing teams that not only deliver superior facilities management but also keep employees engaged and thriving across diverse environments. By joining our collaborative team, you'll contribute directly to JLL's mission of delivering transformative real estate solutions while advancing your career in a dynamic environment that values innovation, strategic thinking, and results-driven leadership in integrated facilities management.

What your day-to-day will look like:

• Oversee comprehensive facilities services including custodial operations, maintenance and repair programs, property management liaison, refuse removal, safety programs, UPS and generator operations, pest services, and utilities management
• Manage occupant services encompassing associate moves, on-site beverage and food operations, storage solutions, crisis management, event coordination, and specialized point-of-contact services
• Coordinate administrative services including satellite/cable TV, multi-purpose room setup, document management, copier/printing services, taxi services, company vehicle programs, and mobile phone administration
• Ensure EOSH (Environmental Health & Occupational Safety) and security services compliance including safety preparedness, equipment management, security access systems, badging, and CCTV operations
• Manage vendor contract performance, purchase orders, invoices, monthly budget management, rolling estimates, business plan input, and business continuity planning
• Provide oversight of major facilities issues and landlord relationships while supporting planning and management of capital and operating expenses for facilities-related projects
• Drive regulatory compliance across the entire portfolio while making complex decisions using in-depth understanding of procedures, company policies, and business practices

Required Qualifications:

• BA/BS degree or equivalent work experience in facilities management with management/technical emphasis
• Minimum 10 years of facilities experience in corporate, third-party service provider, or consulting environments
• Proven record of success managing multiple sites with superior client and customer relationship management skills
• Working knowledge of building codes, legal concepts, contract preparation, and experience with production facilities, warehousing, and office locations
• Ability to read and interpret construction documents and design drawings with detailed knowledge of HVAC and building life safety systems
• Superior financial skills with budgeting and forecasting experience, including preparation of annual and long-term business plans
• Excellent communication, interpersonal, and supervisory skills with ability to influence others and achieve results.

Preferred Qualifications:

• MBA or advanced degree in related field
• Strategic thinking capabilities with strong implementation and change management understanding
• Detailed knowledge of power redundancy through generators and UPS systems, including interaction between building and furniture systems
• Experience with commercial construction, engineering, and interior design concepts
• Background in supplier governance and performance management within facilities operations
• Understanding of outsourcing business fundamentals and real estate industry dynamics
• Experience with multi-functional team management and collaborative leadership approaches.

Location: Onsite

At JLL, we are collectively shaping a brighter way - for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.

JLL is an Equal Opportunity Employer committed to diversity and inclusion.

Estimated total compensation for this position:

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

Job Tags:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view ourSupplemental Privacy Statement which describes your rights and disclosures about your personal information.If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.