Associate Order Management Coordinator (Contractor)

A pioneer in K-12 education since 2000, Amplify is leading the way in next-generation curriculum and assessment. Our core and supplemental programs in ELA, math, and science engage all students in rigorous learning and inspire them to think deeply, creatively, and for themselves. Our formative assessment products help teachers identify the targeted instruction students need to build a strong foundation in early reading and math. All of our programs provide educators with powerful tools that help them understand and respond to the needs of every student. Today, Amplify serves more than 15 million students in all 50 states. For more information, visitamplify.com.

The Order Management team is responsible for managing post-sale implementation purchase order issues for all products and levels of end users. Typically, our customers are school districts, which may include hundreds of individual schools and tens of thousands of teacher and student users.

The Associate Coordinator ensures that all incoming purchase orders are processed and all associated data within our CRM is accurate so that Amplify customers receive all products and services purchased and that all stakeholder needs are met. This position works to ensure customer success with the purchasing process, while also guiding the team on best practices.

Essential Responsibilities:

• Enter and process all new and renewal customer orders.

• Maintain accurate order data in the company CRM system (Salesforce) and data consistency with the Finance database.

• Reconcile incoming orders against price quotes, customer credits, contracts, checks, authorization forms and credit card orders.

• Ensure the quality of all completed orders by resolving any issues or discrepancies.

• Partner with Opportunity Integrity Coordinators and the Sales team to reconcile inconsistencies with purchase orders

• Ensure customers receive all requested documentation, including sole source letters and vendor registrations.

• Keep current with Amplify's products, services and pricing.

• Collaborate with other Order Management Coordinators to identify and share best practices and develop/ improve processes

• Work alongside other teams within the Sales organization to complete projects

• Meet daily and weekly performance metrics

Minimum Qualifications:

• Bachelor's Degree or equivalent experience in customer service

• Data entry experience

• Customer service experience

• Adept in the use of Microsoft Office and Google Suite products, particularly Excel or Sheets

• Ability to travel for onsite meetings (10%)

Preferred Qualifications:

• Highly motivated with precise attention to detail

• Proactive problem solving

• Experience in a fast-paced, high-growth corporate environment

• Salesforce experience

• Demonstrated communication and presentation skills (for both internal and customer-facing meetings)

Compensation:
The hourly rate range for this role is $23.00 - $27.00.

Amplify is an Equal Opportunity Employer. Amplify makes employment decisions based on qualifications and merit, and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, veteran status, or any other legally protected characteristic or status.

Amplify is committed to providing reasonable accommodations for qualified individuals with disabilities, including disabled veterans. If you have a disability and need an accommodation in connection with the application or hiring process, please email hiringaccommodations@amplify.com.

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If you are selected for employment, a background check will be required. As required by state and local laws and district policies, you may be required to provide additional documentation, such as proof of vaccination, or submit to enhanced background screening, such as fingerprinting.

Amplify is an E-Verify participant.