Receptionist

Company Information
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

Job Summary

The Receptionist oversees and supports daily front office operations. The incumbent in this position is responsible for overall front office activities including the reception area, mail, large purchasing requests, facilities planning (e.g. internal office moves) and maintenance coordination, and other general administrative duties as needed. The incumbent is also responsible for directing and coordinating office services and related activities, including records and information management and utilization of services and equipment.

Essential Functions

• Coordinates overall administrative activities for the office services department.
• Answers multiple phone lines, discerning the caller's needs and transfers call to appropriate staff or takes messages as required.
• Manages the reception area to ensure effective and timely telephone and mail communications, both internally and externally, to maintain professional image.
• Maintains office areas and equipment (copier, fax machine, etc.) as well as layout, arrangement and housekeeping of office facilities.
• Requests and coordinates kitchen and office supplies, furniture, office equipment, etc. for office staff in accordance with company purchasing policies and budgetary restrictions.
• Ensures that the office environment is well maintained for daily operation by submitting service requests to building maintenance/ management or by working with external vendor(s) when applicable.
• Maintains parking validation and postage logs. Arranges the shipment of all outgoing mail.
• Resolves various front office issues and complaints.
• Maintains conference room calendar and schedule to avoid meeting overlap or double booking. Organizes conference rooms after meetings to maintain order and cleanliness.
• Provides support to multiple departments to assist with special projects as needed.

Required Qualifications

• High School Diploma or its equivalency
• 2-4 years Related work experience
• Knowledge of administrative and clerical procedures.
• Exceptional interpersonal, customer service, and telephone skills.
• Proficiency with Microsoft Office products (Word, Excel, Outlook).
• Must maintain a professional appearance and demeanor, and have exceptional verbal and written communication skills.
• Ability to learn various business computer systems.
• Able to resolve issues with tact or route to appropriate party for resolution.
• Highly organized and able to work effectively in a fast-paced, changing environment.
• Detail-oriented with a high degree of accuracy.
• Must be dependable and report to work on time to ensure front desk coverage.

Pay Scale:$22.00 - $24.76

Bonus: This position is not eligible for a bonus under the current bonus plan requirements.

Benefits: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.

AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside their normal description.