Order Management Representative

The Pet Care business unit of Spectrum Brands is based in St. Louis, Missouri with distribution, manufacturing and sales offices throughout the US and globe. Owners of dogs, cats, birds, small animals, fish and reptiles rely on our brands for exceptional value and trusted results. Our industry-leading brands include Tetra, Instant Ocean, Marineland, 8-in-1, Dingo, FURminator, Nature's Miracle, GloFish, DreamBone and SmartBones.

This position is expected to develop and maintain strong business relationships with both internal and external customers. This position specializes in problem resolutions that quickly identify delayed orders, facilitate resolution, and maximize the customer's experience for world class service. This role works to foster a unified, integrated team environment among all division groups including Sales, Distribution, Transportation, Operations, Supply Chain, Finance, Credit, Trade Compliance, Regulatory and Offshore/back-office teams. This role may handle a diverse customer base, including domestic, international, and inter-company.

Order Management - 30%:

• Manages the order fulfillment process, which may include all activities from order booking to complete delivery of product, as well as monitoring and mentoring Offshore Team members and activities related to the assigned customer base.
• Manages the general sales order process, which may include direct customer interface, problem resolution, analyzing, reporting, container bookings, customs documentation, etc.
• Ensures purchase order details are reviewed, updated and maintained until the order is closed.
• Assess purchase order history to help ensure customer deliverables are met and our financial forecasts are accurate (including orders placed and backlog orders).
• Analyze customer return requests and obtain required approvals; identify time critical situations and take appropriate action based on financial elements (return freight, distance from DC, product value, etc.); process return orders to completion, which may include arranging pick-up from the customer's location.

Internal/External Customer Relationships - 40%:

• Builds and maintain strong working relationships with customers, internal and external operations, and peripheral teams.
• Communicates regularly with Sales team & support staff to ensure timely product delivery and prioritize shipping activities.
• Act as liaison with Sales, Distribution, and Supply Chain across multiple shipping and contact locations.
• Participates in key customer meetings regularly.
• Communicates delivery status and issues with the customer.
• Manages expedited deliveries and conducts needed follow-up to assure customer satisfaction.

Systems Improvements & Compliance - 30%:

• Responsible for compliance with all Sarbanes-Oxley (SOX) requirements and processes.
• Utilize SAP system, EDI interfaces, and other programs as necessary to provide maximum efficiency and automation of fulfillment processes, including table set-up for timeliness and effectiveness, data analysis, and customer compliance requirements.
• Identify and implement actions to achieve efficiencies in daily processes.
• Ensure plan objectives are met on customer compliance, service level, including achieving quality, quantity and accuracy metrics.
• Participates in strategic project initiatives as a contributing project team member.
• Identifies issues or trends; analyzes issues and proposes resolutions; escalates issues appropriately and timely.

• Associate's degree in business or related field required. Bachelor's degree preferred OR minimum of 2 years of directly related experience in lieu of degree will be accepted
• Minimum of 1 or more years of experience in Order Management required
• SAP or ERP experience STRONGLY preferred
• Experience in consumer-packaged goods a plus
• Supply chain experience a plus
• Demonstrated professionalism and dependability
• Demonstrated collaboration and negotiating skills
• Role not eligible for sponsorship

• Customer focused and action oriented
• Ability to excel in a fast-paced, dynamic work environment
• Ability to manage complex situations
• Excellent written and verbal communication skills
• Excellent organizational skills and attention to detail
• Accomplished user of Microsoft Office (Excel and Word)

This is a remote position with the following work hours:

Monday - Friday, 8:00 AM to 5:00 PM EST

Working conditions are normal for an office environment.

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this job/classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Spectrum Brands is an Equal Employment Opportunity/Affirmative Action employer.

#LI-SA1

#LI-Remote