Parts ID Manager

Make your mark at the world's largest HVAC company

Daikin Applied is seeking a Parts ID Manager who will be responsible for leading the Parts Identification team to deliver accurate, timely aftermarket solutions while reducing backlogs and improving customer satisfaction. This role oversees escalations, drives process improvements, develops self-service tools, and ensures cross-functional accountability to enhance product support and achieve business goals. Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavor!

Location: Plymouth, MN, Hybrid

What you will do:

Leadership & Team Development:

• Manage, coach, and develop the PID Supervisor and a team of PID specialists to ensure technical accuracy, productivity, and professional growth
• Effectively allocate workload through a rapid response process to balance urgent requests from standard cases, managing and reducing long lead times and backlog
• Foster a culture of accountability, collaboration, and customer focus

Customer Experience & Escalation Management:

• Act as the main contact for critical escalations, ensuring prompt communication with Sales, Service, and Leadership teams
• Collaborate with Reps, RPSMs, RESMs, RGMs, and Marketing to deliver excellent aftermarket support
• Hold Engineering, Quality, and Manufacturing accountable for timely responses and resolution to meet KPI

Strategic Initiatives & Process Improvement:

• Lead Kaizen and continuous improvement efforts to eliminate waste, develop new processes, and standardize functions across different business units
• Drive the creation of self-service content and digital tools to enhance customer independence and reduce team case load
• Provide feedback to Engineering teams as the voice of the customer (VOC) to support ongoing product enhancements

Metrics, Reporting & Accountability:

• Track and report monthly on team performance, backlog, customer satisfaction, and OTR rates
• Keep leadership informed about field trends and emerging aftermarket needs
• Manage the PID budget and maintain it within the monthly/yearly goal
• Forecast staffing requirements to prepare business cases for additional resources when needed

What's in it for you:

• The ability to make an impact and shape your career with a company that is passionate about growth
• The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best

Minimum Qualifications:

• BA or BS Degree or Equivalent Experience
• 6-8 years of Parts ID experience
• People leadership experience
• Work visa sponsorship is not available for this position

Preferred Qualifications:

• Masters Degree
• 6-8 years of Parts ID experience
• 4+ years of people leadership experience

Benefits:

• Daikin Applied offers the following benefits for this position, subject to applicable eligibility requirements:
• Multiple medical insurance plan options + dental and vision insurance
• 401K retirement plan with employer contributions matching 100% of the first 3% of employee contributions and 50% on the next 2% of employee contributions
• Company provided life insurance + optional employee paid voluntary life insurance, dependent life coverage and voluntary accident coverage
• Short term and long-term disability
• 3 weeks of paid time off for new employees + 11 company paid holidays
• Vacation accrues on a monthly basis, unless applicable federal, state and local law requires a faster accrual
• Paid sick time in accordance of the federal, state and local law
• Paid parental leave and tuition reimbursement after 6 months of continuous service

The typical annual base salary for this position ranges from $100,800k- 166,700K in MN . The range displayed represents the pay range for all positions in the job grade which this position falls. Individual base pay will depend on a wide range of factors including your skills, qualifications, experience, and location.

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