Supervisor Gas Operations

Posting End Date:

Employee Type:

At Enbridge, we deliver safe and reliable natural gas to millions of customers throughout North Carolina, and we do that by fueling our dedicated and skilled workforce. Whether you enjoy the outdoors or prefer the office environment, we value inclusion and diversity in all facets of our business. It's not just a job, it's a career! We know that family is important and that's why we offer competitive benefits, a savings plan, and generous time off. When required, we also provide training.

If this sounds like the right fit for you, apply today to this excellent opportunity on our diverse team!

The Supervisor-Gas Operations-Dispatch will supervise and lead a team of employees that provide 24/7/365 dispatching services for our Enbridge Gas Ohio utility, and will be located in Gastonia, North Carolina. Enbridge Gas North Carolina's Dispatch Operations supports Ohio gas distribution operations, including oversight of the emergency plan for timely service restoration during gas outages. The Supervisor will ensure proper work methods are applied and safety precautions are followed. They will advise and assist in training and development of employees and communicate across varied disciplines to complete tasks and resolve issues. While the Supervisor generally works day shift Monday to Friday, applicants must be capable of meeting with employees on all shifts, including nights, weekends, and holidays if necessary. The Dispatch supervisor must be available to receive calls related to system problems, scheduling issues, and/or emergencies at all hours of the day/night.

• Ensuring that dispatchers have access to the appropriate software and applications for performance of job duties

• Evaluating and developing the Dispatcher team

• Providing training related to safety, proper procedures, and job performance

• Monitoring to ensure adherence to procedures and ensuring quality customer service

• Scheduling and ensuring adequate dispatcher shift coverage

• Working with Operations leadership to ensure optimum workforce management and efficient completion of field work orders

• Ensuring adequate communication with field employees and leadership

• Properly recognizing and managing abnormal operating conditions, and making the appropriate notifications

• Monitoring to ensure employee productivity

• Performing time and expense approval

• Monitoring departmental budget

• Performs other duties as assigned

Required Knowledge, Skills, Abilities & Experience

• Bachelor's degree and 3+ years of directly related experience; or

• Associates Degree and 5+ years of directly related experience; or

• High School diploma and 7+ years of directly related experience; or

• Directly related experience includes: utility operations and/or maintenance, dispatching, operations, customer service, contact/call center, transportation/service industry, emergency response, or other related fields

• Knowledge of: Natural gas / utility industry; Operations activities; policies and procedures governing Company and customer generated work.

• Skills: Strong leadership skills; communicate effectively; orally and in writing, interpersonal, problem solving, project and time management, organization skills, strong computer skills

• Abilities: Motivate employees; handle constantly changing and emerging priorities; handle emergencies and stressful situations; interact with others; provide direction; evaluate results; schedule and prioritize work, and decision making

• Salesforce Field Service SFS experience

• Bachelor's Degree and 7+years directly related experience

• 3+ years supervisory, lead, or project lead experience

• 3+ years experience in utility or emergency response dispatching

Balancing, bending and stooping, climbing, crawling, carrying (up to 20 amount of pounds), grasping, kneeling, lifting (objects 20 pounds), pulling hand over hand, pushing, reaching above shoulder, repetitive motion, sitting, standing, walking, visual requirement (able to see screens, detect color coding, read fine print), hearing requirement, grasping, kneeling, light - moderate lifting (objects up to 20 pounds), reaching above shoulder, repetitive motion, sitting, standing, visual requirement (able to see screens, detect color coding, read fine print), hearing requirement.

Ability to: understand, remember and apply oral and/or written instructions or other information, understand sophisticated problems and collaborate/explore alternative solutions, organize thoughts and ideas into understandable terminology, coordinate and prioritize work schedule on a short-term basis, make decisions which have moderate impact on the immediate work unit and monitor impact outside this area, understand and follow basic instructions and guidelines, complete routine forms, compose letters, outlines, memoranda and basic reports and connect with individuals via telephone.

At Enbridge, we are dedicated to our core value of Inclusion.We are proud to bean Equal Opportunity Employer. We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, disability, or any other reason protected by federal, state, or local law.Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting careers@enbridge.com.

Information For Applicants:

• Applications can be submitted via our online recruiting system only.

• We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.

• Final candidates for this position may be required to undergo a security screening, including a criminal records check.

To learn more about us, visit www.enbridge.com