Medical Office Associate (4961.9)

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The primary function is to perform duties and responsibilities related to the daily operation of the reception area and call centers for all
outpatient clinics across all divisions of SIU. This position aids in the courteous and efficient operation of the clinical reception area. Maintain a smooth clinic by following stringent scheduling guidelines, provider scheduling protocols and the ability to change work priorities based on patient volume. This individual is directly involved and accessible to all the clinic staff to ensure quality patient care.

Current Vacancies:

• Family and Community Medicine Clinic
• Cancer Institute Clinic-SMS
• Internal Medicine Clinic
• Surgery Clinic
• SIU HealthCare Patient Business Services/Neurology
• HealthCare Core - SMS
• OBGYN

95%
* Greets all patients and visitors in a courteous and friendly manner.
* Verifies demographic and insurance information making appropriate changes as needed in the EHR system.
* Obtains pertinent signatures at time of check in, including but not limited to Consent to Treat and Notice of Privacy
Practices.
* Registers new patients by entering correct demographic and insurance information.
* Verifies guarantor responsibility and establishes special guarantors when appropriate.
* Checking eligibility of insurance(s) using EHR system and other insurance verification websites and tools. Updates any
necessary changes in the patient's record.
* Checks in patients for appointments and scans in necessary forms/documents.
* Accepts payment at the time of service or payment on accounts from patients, following procedure guidelines.
Reconcile payments and cash fund on a daily basis. Close batch at end of day. Request change for cash box as needed.
* Informs patients of SIU billing policies.
* Answer incoming telephone calls, taking messages, checking voicemails and routing to the appropriate staff for follow
up.
* Checks patients out after their visit providing any required documents as requested by the provider and scheduling
follow up appointments.
* Enters referral information per EHR and departmental guidelines.
* Proficiently schedules new and established patient appointments with provider according to urgency of individual
needs based on prescribed guidelines by the Division. Assists with directions to the office location and other concerns
pertaining to appointment outside of clinical terminology.
* Responsible for notifying patients by phone and/or written correspondence of clinic schedule changes.
* Responsible for compiling and mailing various letters to patients including, but not limited to; Appointment No-Show,
Orders, New Patient Information.
* Responsible for visit insurance of accident/workers compensation related services by contacting the patient and/or
insurance company and completes the appropriate intake form. Updates the information in the EHR.
* Assists clinic and nursing staff with billing questions and concerns.
* Coordinates translators/language interpreters for special needs patients during appointment scheduling by following
SIU policy and protocol for scheduling interpreters.
* Maintains appointment status by entering no shows and cancelled appointments into the system.
* Monitors schedules for all faculty and residents for any scheduling conflict and follow up with department MOC,
Nurse Admin, Department Admin or leaders.
* Monitors task lists and work queues, providing follow up and responding as needed.
* Generates tasks for nurse calls and follow ups. Regularly communicates with the clinical staff regarding late arrival
patients, questions from patients, schedule changes, etc.

5%
Performs other duties as required or assigned which are reasonably within the scope of the duties described above.

Qualifications

1. High school diploma or equivalent. AND
2. Any one or any combination totaling one (1) year (12 months), from the categories below:
   1. Work experience comparable to that performed at the Medical Office Assistant level or in other positions of comparable responsibility.
   2. Work experience in a health care facility such as a doctor's, dentist's, or hospital's office; which involved record keeping, working with the public, direct patient contact, answering telephones, and working with medical terminology.
   3. Graduation from an accredited medical secretarial or paramedical program, such as nursing assistant, medical assistant, or medical secretary.

If you require assistance, please contact the Office of Human Resources at hrrecruitment@siumed.edu or call 217-545-0223 Monday through Friday, 8:00am-4:30pm.

The mission of Southern Illinois University School of Medicine is to optimize the health of the people of central and southern Illinois through education, patient care, research and service to the community.

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"Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act."

Southern Illinois University School of Medicine is an Affirmative Action/Equal Opportunity employer who provides equal employment and educational opportunities for all qualified persons without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, protected veteran status or marital status in accordance with local, state and federal law.

Pre-employment background screenings required.