HVAC Technical Support Analyst I

Make your mark at the world's largest HVAC company

Daikin Applied is seeking a Technical Support Analyst I who acts as a customer service representative who manages large volume of incoming calls, generates cases through SalesForce.com CRM, provides product/service information, and manages requests for technical support. Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavor!

Location: Remote

What you will do:

• Provide basic level HVAC technical support to sales representatives, customers and service groups
• Manages large amounts of incoming calls and emails
• Promptly and accurately enters all incoming requests within Salesforce CRM Maintains communication records, necessary paperwork within Salesforce Reflect correct customer and case details with up-to-date information
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Identify and assess customers' needs to achieve satisfaction and takes the extra mile to engage customers
• Communicates problem areas to the appropriate parties as the need arises to ensure that problems or possible problems are surfaced, and corrective action taken in a timely manner
• Provides information to customers on an on-going basis to answer questions or provide information with respect to their case status
• Provide weekly and daily updates and reports of cases status and group metrics

What's in it for you:

• The ability to make an impact and shape your career with a company that is passionate about growth
• The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best

Minimum Qualifications:

• Vocational or Technical Degree or Equivalent Experience
• EPA license, Fundamentals of Refrigeration, or HVAC training, Apprenticeship
• 2 to 4 years Customer service, HVAC, or Trade school experience
• Work visa sponsorship is not available for this position

Preferred Qualifications:

• Associate's Degree or Equivalent Experience
• 4 to 6 years Knowledge of Electrical/Mechanical terminology, or equivalent HVAC experience

Benefits:

• Daikin Applied offers the following benefits for this position, subject to applicable eligibility requirements:
• Multiple medical insurance plan options + dental and vision insurance
• 401K retirement plan with employer contributions matching 100% of the first 3% of employee contributions and 50% on the next 2% of employee contributions
• Company provided life insurance + optional employee paid voluntary life insurance, dependent life coverage and voluntary accident coverage
• Short term and long-term disability
• 3 weeks of paid time off for new employees + 11 company paid holidays
• Vacation accrues on a monthly basis, unless applicable federal, state and local law requires a faster accrual
• Paid sick time in accordance of the federal, state and local law
• Paid parental leave and tuition reimbursement after 6 months of continuous service

The typical hourly rate for this position ranges from $28.61- $45.67 in US. The range displayed represents the pay range for all positions in the job grade which this position falls. Individual base pay will depend on a wide range of factors including your skills, qualifications, experience, and location.

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