Technical Writer, Energy Service

Tesla is seeking a Technical Writer to join the Tesla Energy Team in Hayward, CA. You will create technical content for service teams that will shape the future of energy storage and renewables. Successful energy products require high uptime and reliability. You will be instrumental in enabling this through accurate, streamlined documentation that allows service technicians to meet Tesla's standards.

As the bridge between global technicians and the larger-scale, global service network, you will need to develop a strong understanding of how Tesla's energy products work. By using in-house tools, partnering with engineers from service, quality, and design, and working collaboratively with diagnostics, training, technical operations, and other teams, you will contribute to the growth and acceleration of Megapacks and Superchargers.

• Collaborate with various engineering and quality teams to gather technical information.
• Understand technical problems and communicate them effectively to non-technical people
• Validate information for accuracy and use a routing and review process for document approval
• Edit content according to a style guide and enforce organization standards
• Manage tasks and information flow using collaboration software (such as JIRA, SharePoint, and custom databases)
• Comprehend system operation from engineering documentation from both a software and mechanical perspective (e.g., schematics and subsystem specification documents)
• Communicate and collaborate with subject matter experts (engineers, technicians, and product managers) to build strong working relationships

• Degree in English, Technical/Professional Writing, Communications, or equivalent experience.
• 2+ years of Technical Writing experience in a high-tech environment collaborating with technical subject matter experts, or in a similar product-focused role
• Cheerful outlook and flexibility toward frequent change and inevitable mid-project priority modifications
• Ability with industry-standard authoring and content creation tools (Word, Oxygen XML Editor, Confluence, Illustrator)
• Experience with HTML, XML, DITA, Markdown, Git, SQL, and/or Python
• Ability to project-manage multiple documentation projects/initiatives to ensure that priorities are addressed, and processes are followed
• Experience creating visual content that directly goes with text within documents, such as taking photographs and editing them to include callouts and zoom-ins, and/or pulling images from engineering databases

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D, short-term and long-term disability insurance
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program

Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.