Customer Fulfillment Specialist

Join Komatsu as a Customer Fulfillment Specialist and become an integral part of a team dedicated to delivering exceptional customer service in the heavy equipment industry. This role is pivotal in managing and facilitating the accurate and timely fulfillment of customer orders while maintaining strong and collaborative relationships with both internal stakeholders and external clients.

In this position, you will engage in daily customer interactions, addressing parts pricing, availability, and order entry with precision and professionalism. Your commitment to safety and efficiency will be essential, as you support warehouse operations and ensure a secure working environment for all team members. The role demands a proactive attitude, exceptional organizational skills, and a genuine passion for customer satisfaction.

Komatsu values employees who contribute positively to workplace morale and uphold the company's high standards in product and service delivery. As a Customer Fulfillment Specialist, you will find opportunities to grow your expertise in materials management and develop meaningful relationships within a dynamic and supportive company culture.

Daily Responsibilities:

• Efficiently process and expedite customer sales orders, ensuring accuracy and prompt follow-up on order status.
• Provide detailed quotations, pricing information, and realistic lead times to customers to support informed purchasing decisions.
• Maintain a vigilant approach to safety in all daily operations, contributing to a secure workplace environment.
• Exhibit a strong sense of urgency in addressing customer inquiries and resolving issues swiftly.
• Track orders and shipments systematically, leveraging technology to ensure transparency and communication.
• Demonstrate excellent multitasking capabilities to juggle multiple priorities and deadlines effectively.
• Utilize superior verbal and written communication skills to liaise with customers, vendors, and internal departments.
• Oversee the release and shipment of orders, ensuring compliance with company procedures and quality standards.
• Interpret and apply knowledge from parts manuals and technical drawings to assist customers accurately.

Weekly Responsibilities:

• Manage customer credits and adjustments with accuracy and attention to detail.
• Participate in freight operations by unloading/loading trucks and inspecting incoming and outgoing goods for damage.
• Operate warehouse equipment including manual power hoists, dollies, lifts, and forklifts safely and efficiently.
• Regularly review open order reports to expedite pending orders and resolve bottlenecks.
• Actively contribute to weekly safety meetings, promoting best practices and continuous improvement.
• Review and approve freight bills to ensure accuracy and cost-effectiveness.
• Monitor inventory levels to adjust minimum and maximum thresholds, supporting optimal stock management.

Monthly Responsibilities:

• Prepare in-transit stock locator (sloc) reports to maintain visibility of inventory movement.
• Generate transport order open reports to track and manage outstanding deliveries.
• Participate in monthly safety meetings to reinforce commitment to health and safety standards.
• Provide after-hours on-call support for the parts department to ensure continuous service availability.
• Assist with purchasing activities, collaborating closely with procurement to meet business needs.

Occasional/As Needed Responsibilities:

• Conduct visits to mine sites for customer service and engagement meetings, strengthening partnerships.
• Provide backup support for the Buyer role during absences, ensuring uninterrupted purchasing operations.

• Possess a High School Diploma or equivalent formal education.
• Have between 4 to 8 years of progressive experience in materials management, inventory control, or customer fulfillment roles within a similar industry.
• Demonstrate proficient knowledge of Microsoft Office Suite applications, including Excel, Word, and Outlook, for effective data management and communication.
• Exhibit subject matter expertise (SME) in CDK and SAP software systems, capable of leveraging these tools for order processing, inventory tracking, and reporting.
• Hold a strong commitment to occupational health and safety standards, ensuring compliance and promoting a safety-first culture.
• Display excellent organizational skills with the ability to handle multiple priorities under tight deadlines.
• Possess clear and professional communication skills, adaptable to diverse audiences including customers, vendors, and internal teams.
• Be physically capable of performing warehouse duties, including operating equipment and inspecting goods.
• Show a willingness to learn continuously and adapt to evolving company systems and processes.

Komatsu is an equal opportunity employer that values diversity, equity, and inclusion. We provide a supportive work environment that encourages professional development and advancement opportunities. Benefits include comprehensive health plans, retirement savings options, and access to ongoing training programs dedicated to employee growth and well-being.