Loan Support Specialist - Documentation

We are searching for a Loan Support Specialist with a focus on Documentation to join our Loan Operations team!

This position performs operational tasks to support the Loan Department, Credit Administration, and other departments in the preparation of loan documents. Apply for this position if you are interested in ensuring accuracy and the timely delivery of loan documents to the lender, while providing expertise in loan coding and compliance to meet Bank policy standards!

DUTIES AND RESPONSIBILITIES

• Maintains effective loan verification procedures to ensure proper compliance. Analysis of the lender documentation checklist to ensure accuracy of fees, loan coding and exceptions according to Glacier Bank loan policy
• Monitors and obtains verification of loan approval limits/authorities for each loan
• Prepares and gathers loan documentation, creates files and preps for loan boarding process
• Ensures that all compliance regulations pertaining to documentation are met within the scope of the credit. Reviews and enters compliance information such as, HMDA, CRA, STLV, BIC, FHLB.
• Reviews collateral documentation through a comparison to loan request, ensuring the accuracy of the security documents
• Monitors flood determination information supplied by the lender to ensure appropriate documents are prepared by the loan closing date, and that they meet regulatory guidelines
• Verifies the lender documentation checklist for completeness to ensure accuracy of fees, loan coding and exceptions according to loan policy
• Provides accurate and timely loan documents to lenders
• Reviews the documents as each loan is processed, to verify accuracy and completeness
• Package and coordinate with lending staff. Remotely prints or emails loan document package to the appropriate bank office if requested.
• Maintains current knowledge of all facets of the Bank's documentation software and core system.
• DecisionPro, LaserPro, Jack Henry, nCino programs.
• Maintains department pipeline maintenance - keep status of loans through loan process up-to-date. Supports in ensuring all loans are completed
• Develops a general understanding of all functions related to Loan Operations and its role to the Bank
• Proficiency in consumer lending, base knowledge of commercial lending and construction loan lending
• Monitors and provides service to the department inbox. Replies to all and follows guidelines for timely responses

ADDITIONAL RESPONSIBILITIES

• Regular and predictable attendance in order to accomplish, among other things, in-person contact with customers.
• Represent FCBU in a professional manner which includes a professional image, confidentiality, a positive "can-do" attitude, punctuality, flexibility, and adaptability in meeting bank and customer needs. Keep work area tidy and maintain customer privacy.
• Responsible for timely completion of all required compliance and security training implemented by GBCI and FCBU.
• Must comply with applicable laws and regulations, including but not limited to: the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control
• Adhere and support the FCBU Values & Purpose
• Keeps management appropriately informed of area activities and of any significant problems
• Provide superior internal and external customer service: must demonstrate self-governance, courtesy and respect towards external customers as well as internal customers (all organization personnel).
• Professionally answer phones within a timely manner, greeting all customers, learning their names, discussing reasonable solutions by having a solid understanding of bank products and services, demonstrating leadership to resolve customer issues and provide relevant assistance while being courteous and respectful.
• Attends and participates in weekly or bi-weekly One-on-Ones, as well as meeting and trainings as required. Promote behaviors to support and track Key Performance Indicators
• Additional duties as requested or assigned

Please note: Selected candidate will be placed in a level I, II, or III title according to related experience.

QUALIFICATIONS:

• High school diploma or GED
• 2 years of banking experience - Loan Operations experience preferred

First Community Bank of Utah will conduct a credit and background screening as a part of the pre-hire process.
KNOWLEDGE, SKILL, ABILITY:

• Excellent communication, problem solving, and time management skills
• Customer satisfaction - courtesy, tact, and diplomacy are required
• Ability to understand and follow written and oral instructions
• Detail oriented, well organized, and able to multi-task
• Works well in a team environment
• Verbal and written communication skills

WORK ENVIRONMENT: Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise level.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms.

Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing / descending stairs in an emergency situation.

Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes.

COMPENSATION & BENEFITS: Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance, a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a 401(k) retirement savings plan, discounts on banking products and services, Paid Time Off (PTO) and holidays. Visit our website for more details!

COMPANY OVERVIEW: We are a family of banks whose unique local presence reflects the communities we serve. We welcome the opportunity to grow and change as our customers and communities do the same. Read our story, learn about our banks, and experience life at Glacier Bancorp, Inc. all from our website. Check it out!

We are an Equal Opportunity Employer and qualified applicants or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state or local laws.

Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

No Recruiters or unsolicited agency referrals please.