IT Network Specialist 3

1. Installs, configures and supports a wide variety of network systems and equipment for assigned Fire, Security, Healthcare Technologies and/or Building Automation projects including primarily non-routine projects.

2. Works directly with client IT departments to ensure all scope and interface is planned and implemented. Provides IT/networking consulting support for clients as necessary. Recommends internal process changes with client departments to improve customer satisfaction.

3. Monitors and reviews system log reports and network documentation.

4. Assists Project Specialists with IT/networking technical issues on projects. Assists Service Specialists with IT/networking service calls.

5. Assists the sales team with developing proposals and designs for sales proposals. Provides a wide variety of technical advice as required for system planning.

6. May assist with internal office network, IT and laptop support.

7. May be responsible for building, maintaining and providing security on routers and firewalls.

8. Acts as "our customer's best service provider" at all times thereby ensuring Convergint Technologies is the customer's first choice for service.

9. Consults with engineering personnel to resolve unusual problems in system operation, maintenance.

10. Reviews and identifies new products & tools to improve productivity and efficiencies. Implements these ideas with the rest of the project team.

11. Executes many of the technical aspects of multiple projects with varying timelines and budgets including, programming, graphics development, start-up, certification testing, customer training, close-out documentation, and on-going technical support etc.

12. May work with other CTCs or customers to provide Strategic Account support. May provide custom systems integrations, detailed systems upgrade planning and execution, systems audits and consultation, and/or database management and manipulation.

13. Identifies potential project risks, communicates to appropriate parties and assist in the development and implementation of strategies to minimize impact and to control deviations from estimated costs and project deadlines.

14. Works closely with the Project Manager and/or Operations Manager and assists in the overall coordination of specific projects; makes recommendations regarding quality of work and potential changes in scope, and identifies ways to continuously improve customer satisfaction.

15. May carry out in-depth analysis of plans, functional specifications and contracts in order to determine, perform and advise on overall project requirements; may manage all routine aspects of project including estimating, design, tracking, start up and planning phases.