Patient Services Coordinator II
 Mass General Physicians Organization | |
 United States, Massachusetts, Boston | |
| 273 Charles Street (Show on map) | |
 Aug 22, 2025 | |
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What You'll Do
As the first point of contact for patients and families, you'll play a vital role in ensuring a smooth and compassionate experience. Your responsibilities will include: Patient Scheduling & Coordination -Schedule appointments, surgeries, and diagnostic tests -Coordinate referrals, pre-certifications, and imaging -Manage cancellations, confirmations, and follow-up communications Reception & Communication -Greet and check in/out patients with warmth and professionalism -Answer incoming calls, triage inquiries, and relay messages to clinical staff -Provide clear and accurate information about appointments and procedures Administrative Support -Prepare consultation letters, notes, and correspondence -Maintain and update patient records in Epic -Scan and upload documentation, manage in-basket messages, and support data workflows Team Collaboration -Work closely with physicians, nurse practitioners, and administrative leaders -Coordinate with interpreters, financial counselors, and registration teams -Support clinic operations and contribute to process improvements Physician Support (as needed) -Assist with calendar management, travel arrangements, and credentialing -Prepare reports, CVs, and presentation materials -Provide cross-coverage and help onboard new staff Why You'll Love This Role -You'll be part of a mission-driven team that values compassion, precision, and collaboration. -You'll gain exposure to clinical operations and build relationships across departments. -You'll have opportunities to grow professionally, contribute to special projects, and make a meaningful impact every day. What We're Looking For -A detail-oriented, proactive individual with strong communication and multitasking skills -Experience in a healthcare setting or administrative support role preferred -Comfort with Epic or similar electronic medical record systems -A team player who thrives in a busy, patient-facing environment Work Environment -Onsite role in an outpatient clinic setting at MGH's main campus -Standard business hours with occasional flexibility based on clinic needs QUALIFICATIONS: - High School Diploma or GED required. Associate's Degree in Secretarial Science/Business, or a Secretarial Training Certificate Program desirable - Minimum of 1 - 3 years secretarial experience in a medical or health care related setting required. SKILLS/ ABILITIES/ COMPETENCIES REQUIRED: - Excellent interpersonal skills and flexibility. - Excellent communication skills, both oral and written. - Understanding of and ability to use medical terminology. - Computer software and word processing skills, including: MS Office Suite (Outlook, Word, Excel), ability to learn Epic, MOSAIC and OR Scheduling. - Requires an ability to work effectively with physicians, advance practice providers and other clinical and support staff. - Ability to focus detailed concentrated effort to multiple projects and re-establish priorities as necessary. - Ability to effectively respond to time-sensitive and confidential issues. - Initiative and ability to work both independently and as a member of a functional team. - Ability to collect and interpret data from patient records. - Demonstrated knowledge of HIPAA Confidentiality and Privacy Policies. - Demonstrated understanding of MGH Disaster protocols to include: fire, safety and code calls, per the mandatory training, as outlined by MGH and JCAHO guidelines. Additional Job Description Massachusetts General Physicians Organization, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. | |