MDP Track: Customer Success (Campus)

Morningstar, Inc.
life insurance, tuition reimbursement, 401(k)
United States, Illinois, Chicago
22 West Washington Street (Show on map)
Aug 20, 2025
The Program: At Morningstar, we seek individuals who are smart, creative, hard-working, curious, and passionate about their work. We built the Morningstar Development Program (MDP) to prepare recent college graduates for successful, long-term careers at Morningstar. Throughout this two-year program, you will be placed in a cohort where you'll receive ongoing career development, networking, mentoring, training opportunities, apprenticeship program opportunities, and exposure to different areas of the business to help you succeed. About the role: We are seeking Customer Success Onboarding Specialist (CSOS) for Morningstar Direct as part of the Customer Success Track. The CSOS's primary responsibility is onboarding new clients and setting them up for immediate success by facilitating the implementation process for new accounts. As a CSOS, you will educate new customers, implement client workflows, and ensure smooth adoption of our products and services. Morningstar prioritizes delivering an amazing customer experience and this is the first step in the process. Job Responsibilities: Understand the goals and objectives of new customers and translate those needs appropriately through the implementation and onboarding process. Listen carefully to information provided by Sales, Software Sales Engineers and customers and ask clarifying questions to ensure proper use of Morningstar Direct. Demonstrate exceptional product knowledge of Morningstar Direct and all secondary products: Report Portal, Investor Pulse, Risk Model, ESG specific content. Clearly communicate account setup requirements and expectations with customers and key stakeholders Train clients in software platform basics and provide progressive guidance throughout the implementation and campaign launch process. Track and hit key onboarding milestones. Ensure smooth delivery to the Customer Success Manager providing key account details and workflows. Location: Chicago Start Date: July 6th 2026 What We Look For: A Bachelor's degree completed no later than May 2026. All majors welcome. A deep customer focus, strong attention to detail, and ability to excel in a fast-paced environment. Proactive, strategic, and creative thinker with a collaborative approach to problem-solving and project management. Ability to work independently and manage multiple priorities. Excellent communication skills, and the ability to present to clients with sophisticated investment knowledge and business experience. Prior experience supporting financial practices, licensed data content, or financial software solutions is desirable. Must possess unrestricted right to work in the U.S. in this position A resume is required to apply. Please be sure to include the word "Resume" in the file name of the resume you upload Total Cash Compensation Target 72,850 USD Inclusive of annual base salary and target incentive Compensation and Benefits** At Morningstar we believe people are at their best when they are at their healthiest. That's why we champion your wellness through a wide-range of programs that support all stages of your personal and professional life. Here are some examples of the offerings we provide: Financial Health 75% 401k match up to 7% Stock Ownership Potential Company provided life insurance - 1x salary + commission Physical Health Comprehensive health benefits (medical/dental/vision) including potential premium discounts and company-provided HSA contributions (up to $500-$2,000 annually) for specific plansand coverages Additional medical Wellness Incentives - up to $300-$600 annual Company-provided long- and short-term disabilityinsurance Emotional Health Trust-Based Time Off 6-week Paid Sabbatical Program 6-Week Paid Family Caregiving Leave Competitive 8-24 Week Paid Parental Bonding Leave Adoption Assistance Leadership Coaching & Formal MentorshipOpportunities Annual Education Stipend Tuition Reimbursement Social Health Charitable Matching Gifts program Dollars for Doers volunteer program Paid volunteering days 15+ Employee Resource & Affinity Groups Morningstar's hybrid work environment gives you the opportunity to work remotely and collaborate in-person each week. While some positions are available as fully remote, we've found that we're at our best when we're purposely together on a regular basis, typically three days each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you'll have tools and resources to engage meaningfully with your global colleagues.