IT Systems Technician

Job Title: IT Systems Technician
Location: Clayton, NC
Zip Code: 27520
Duration: Direct Hire
Pay Rate: $32-$38 DOE
Keyword's: #Raleighjobs; #ITjobs; #ClaytonNCjobs
Start Date: Immediate

Job Description
As a trusted technical across multiple domains, this individual will lead the design, development, and implementation of system-specific IT strategies and operational plans. They will translate business and IT objectives into functional systems and provide technical leadership to project teams during evaluation, enhancement, and integration efforts. The role demands agility and problem-solving under time-critical deadlines.

The individual will champion the development and implementation of operational processes and policies that serve as the foundation for all service delivery and support. They will also act as a technical resource for the core IT technologies used by the company.
Candidates must possess a demonstrable technical and support skill set across multiple IT systems, along with extensive knowledge of installing, troubleshooting, and customizing Windows 11 operating systems.

Key Responsibilities - but not limited to:
*Operate as the highest level of support escalation for IT support teams and perform incident and problem management until resolved
*Triage and work with all levels of IT to design problem solutions and assist with deployment of solutions as needed and, in the manner, required
*Conduct IT Project Management activities; assure project methodologies are followed, and projects are delivered on time/on-budget. May be responsible for participating in projects related to IS Security, server/database Infrastructure, Network and end-user client solutions.
*Provide solution design and support services to project teams; aid the identification of technical requirements, establish Infrastructure solution designs, work with vendor management teams to procure and verify specifications of systems.
*Participate in IT Change Management processes; establish and maintain Change ticket tracking, coordination and reporting. Act as part of a global infrastructure team authority for changes.
*Create and maintain documentation related to Infrastructure architecture for workstations, application development and deployment activities, and training materials for IT colleagues.
*Document and maintain operational support procedures for Infrastructure operations.
*Perform asset management reporting, in support of IT Vendor Management and Financial process reporting.

Technical Mastery Required
*Infrastructure & Systems: Active Directory, Group Policy, Windows 11, Microsoft Intune, Physical Servers.
*Virtualization & Cloud: VMware, Nutanix, Azure, AWS, OCI
*Networking: Fundamentals concepts, routing/switching, firewalls, load balancing
*Workplace Technologies: Laptops, Handheld scanners, tablets, imaging systems
*Operating Systems: Windows, Linux, macOS
*Application Deployment: SCCM, Intune, custom scripting
*ITIL Framework: Incident, Problem, and Change Management best practices

Interpersonal & Professional Skills
*Team Collaboration: Proven ability to work effectively across departments and with global teams.
*Communication: Strong written and verbal communication skills; able to convey technical concepts to non-technical stakeholders.
*Customer Service: Committed to delivering high-quality support and solutions with a user-centric approach.
*Time Management: Skilled in prioritizing tasks, managing deadlines, and handling multiple projects simultaneously.

Preferred Qualifications
*Bachelor's degree in Computer Science, Information Systems, or related field
*Relevant certifications (e.g., ITIL, Microsoft, VMware, AWS, Cisco)
*4+ years of experience in IT infrastructure, systems administration, or enterprise support roles

Belcan is an equal opportunity employer. Your application and candidacy will not be considered based on race, colour, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.