CRM Analyst

Company Information
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

Job Summary

The CRM Analyst will be responsible for the management of AEG Global Partnership's Deal Management solution. They will responsible for maintaining accurate inventory on all domestic sponsorship deals and will be the liaison between revenue reporting for AEG Premium teams at various AEG Entities. The ideal candidate will have strong technical and analytical skills with competencies in excel, revenue management, implementing workflows, and processes, as well as providing end user support. Additional responsibilities include conducting data analysis and providing recommendations on sponsorship sales initiatives to enhance business strategy.

Essential Functions

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  • Ensure all sponsorship inventory and deals sheets are entered into the system.
  • Assist in extracting, analyzing, and presenting data to identify areas for opportunity to improve the effectiveness of our sales process
  • Monitor and resolve data quality issues (e.g. potential duplicates, conflicting or missing data, merging records, and maintaining accurate data). Provide updates to Senior Manager of Analytics & Strategy.
  • Assist in extracting, analyzing, and presenting data to identify areas for opportunity to improve the effectiveness of our sales process.
  • Partner with Senior Manager of Analytics & Strategy in the development of custom features to increase usability and functionality of the system.
  • Assist in presenting data to Global Partnerships Executive Leadership team. Includes creating weekly sales grid and creating sales reports for GP divisions as requested by specific sales teams.
  • Identify, troubleshoot, and resolve unusual/adverse situations using a quick response approach and making sound judgment decisions based on available facts.
  • Develop and enhance deal management processes by making recommendations on best practices, holding user groups for ongoing feedback, and maintaining accurate inventory data.
  • Serve as the onboarding resource to each division within Global Partnerships by providing training to new team members on how to input deal sheets.
  
  
  
  

Required Qualifications

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  • BA/BS Degree (4-year) In related field
  • 0-2 years related experience
  • minimum of one year experience with Microsoft Dynamics CRM, or related CRM system
  • experience working within the sports or entertainment industry preferred
  • Background using sports and entertainment business intelligence platforms for inventory management preferred. Examples include KORE Software and EngageRM
  • Highly analytical with a quantitative academic background
  • High level of computer proficiency (Microsoft Word, Excel, Outlook, PowerPoint), and ability to learn required business systems
  • Must be able to work in a fast paced and energetic office environment
  • Critical attention to detail with a high level of accountability
  • Ability to work independently and exercise discretion in performing job duties
  
  
  
  

Pay Scale:$69,000 - $82,000

Bonus:This position is eligible for a bonus under the current bonus plan requirements.

Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.

AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside their normal description.