Accommodation Specialist

Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us - and helped us grow a team that now serves over 180,000 learners worldwide.

Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you.

Make an impact - from near or far

At SNHU, you'll have the option to work remotely in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin and Wyoming.

We ask that our remote employees have access to a reliable internet connection and a dedicated, properly equipped workspace that is free of distractions. Employees must reside in, and work from, one of the above approved states.

The opportunity

The Accommodation Specialist works with students who require accommodations for a documented disability or diagnosis. Primary responsibilities are in direct service and outreach (by phone and email), and utilizing judgment and general direction with designated administrative responsibilities. The goals for the Online Accessibility Center are to ensure student's understanding of the available services and resources, receive appropriate accommodations and support and to improve student success within the population supported.

This is a remote friendly position (#LI-Remote). You will report to the Assistant Director of Accommodations.

You'll Get To:

• You will support a fluctuating caseload of students with documented disabilities through phone and email communication. Maintain accurate records of all student interactions in appropriate technology systems.
• You will interpret comprehensive psycho-educational evaluations and medical documentation presented by students to assess students' needs and determine reasonable and appropriate accommodations observing federal law. Review and maintain student documentation, updating promptly.
• You will provide support to students receiving academic accommodations throughout the term, assisting with challenges, and providing coaching to assist students in becoming self-determinant and successful self-advocates.
• You will utilize multiple systems and reports to best support students.
• You will educate faculty, staff and students on university resources, disability accommodations and federal laws and policies (Section 504 of the Rehabilitation Act of 1973, Title III of the Americans with Disabilities Act (ADA) of 1990, and the Americans with Disabilities Act Amendments Act (ADAAA) of 2008).
• You will help implement specialized programs with other offices (e.g., workshops with Admissions, Academic Advisors and Career Advisors, academic assistance programs with the Writing Center, new adjunct, and full-time faculty)
• Work with designated personnel to assist students with adaptive technology needs and environmental modifications.
• You will collaborate with ADA/504 Coordinator and university partners on disability related policies and projects.
• Attendance, punctuality, are essential functions of this role.
• Other duties, responsibilities or activities may be assigned at any time with or without notice

What We're Looking For:

• Bachelor's Degree in counseling, special education, rehabilitation counseling, or related field.
• 3+ years professional experience supporting people with disabilities.
• Oral and written skills.
• Manage multiple responsibilities and tasks at once.
• Experience with a broad range of disabilities in adolescents and adults.
• Experience with technology specific to accommodating students/employees with disabilities, (e.g., document reader, voice recognition, word prediction, graphic organizer).
• Knowledge of disability laws as they pertain to higher education and students with disabilities including Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act.
• Demonstrated knowledge of mobility, sensory, learning, attention, psychiatric, and medical disabilities.
• Build relationships with students. Demonstrate the ability to calmly de-escalate difficult situations.
• Work collaboratively as a member of a team

Nice to Have:

• Master's degree in related field.

We believe real innovation comes from inclusion - where different experiences, perspectives and talents are celebrated. So if you're wondering whether SNHU is right for you, take the leap and apply. You might be just the person we're looking for.

Compensation

Exceptional benefits (because you're exceptional)

You're the whole package. Your benefits should be, too. As a full-time employee at SNHU, you'll get:

• High-quality, low-deductible medical insurance

• Low to no-cost dental and vision plans

• 5 weeks of paid time off (plus almost a dozen paid holidays)

• Employer-funded retirement

• Free tuition program

• Parental leave

• Mental health and wellbeing resources