Director of Admission

Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us - and helped us grow a team that now serves over 180,000 learners worldwide.

Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you.

Make an impact - from near or far

At SNHU, you'll have the option to work remotely in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin and Wyoming.

We ask that our remote employees have access to a reliable internet connection and a dedicated, properly equipped workspace that is free of distractions. Employees must reside in, and work from, one of the above approved states.

The opportunity

The Director of Admission oversees teams that engage with prospective students who want to enroll in SNHU's Global Campus undergraduate and graduate degree programs. You will report to the Assistant Vice President of Admission. You will have a team of Admission Team Leads reporting to you. This job is fully remote. #LIRemote

What you'll do:

• Hire, train, direct, and monitor a team of leaders or individual contributors to ensure quality and compliance in all operations and interactions with prospective students.
• Ensure the team follow documented processes, comply with all state, federal, and university policies, and meet compliance with Title IV and accreditation rules related to student recruitment.
• Oversee the team's use of technology including dialer, CRM, live chat, and other technology tools.
• Use data to operate the department and be an expert at pipeline management, call and lead flow analysis, and coaching/improving team performance.
• Conduct ongoing team training including weekly one-on-one coaching sessions.
• Inspect and measure performance based on yields, lead type, and professional telephone sales etiquette.
• Set clear, measurable baseline expectations for all team members focusing on achieving new start enrollment goal, inquiry to enroll conversions goals, and new start melt.
• Lead efforts to prioritize workflow, improve document processing, and manage weekly service level agreement (SLA) and accuracy metrics.
• Be a liaison with internal management groups in answering questions about individual student files during the admission process.
• Conduct weekly one-on-one meetings and yearly performance evaluations with direct reports to ensure that individual and team goals are met.
• Responsible for the ongoing performance management of all team members within their functional group.
• Develop strategies to create increased student transfer success rates with emphasis and genuine commitment to the student's success, growing enrollment, and supporting diversity.
• Communicate our goals to associates so every employee understands your role
• Partner with technical staff on information systems processes and work with company partners to ensure our needs are being supported.
• Manage metrics reporting for the department's performance tracking and performance management.
• Develop organizational strategies by contributing information and recommending direction.
• Establish functional ideas following SNHU culture and our goals.
• Conduct formal group meeting sessions and individualized meetings to ensure accuracy and to ensure adherence and understanding of department goals and performance.

What we're Looking For:

• Associate degree with 3 years of progress experience in higher education admissions, enrollment management, or student recruitment with at least 2 years in a leadership or supervisory role.
• An understanding of the student admission processes for undergraduate or graduate higher education programs.
• Experience in yield and pipeline management.
• Experience meeting enrollment targets in a high-volume environment.
• Experience with CRM systems and data-driven recruitment strategies.

We believe real innovation comes from inclusion - where different experiences, perspectives and talents are celebrated. So if you're wondering whether SNHU is right for you, take the leap and apply. You might be just the person we're looking for.

Compensation

Exceptional benefits (because you're exceptional)

You're the whole package. Your benefits should be, too. As a full-time employee at SNHU, you'll get:

• High-quality, low-deductible medical insurance

• Low to no-cost dental and vision plans

• 5 weeks of paid time off (plus almost a dozen paid holidays)

• Employer-funded retirement

• Free tuition program

• Parental leave

• Mental health and wellbeing resources