PROGRAM MONITOR 2 - 08122025- 70314

Job Information

LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF HUMAN SERVICES, ADMINISTRATION DIVISION, KNOX COUNTY

For more information, visit the link below:
https://www.tn.gov/content/dam/tn/human-services/documents/HRC0014952_Program_Monitor2_Knox_9125.pdf

This is a hybrid position

This position requires a criminal background check. Therefore, you may be required to provide information about your criminal history in order to be considered for this position

Qualifications

Education and Experience: Graduation from an accredited college or university with a bachelor's degree and one year of full-time professional experience monitoring, developing, or implementing accounting systems or programs with services or related outcomes covered by organizational rules, regulations, or related standards.

Substitution of Education for Experience: Additional graduate coursework from an accredited college or university may substitute for the required experience on a year for year basis to a maximum of one year.

Necessary Special Qualifications: Applicants for this class must:

1. All positions in this class require travel. An applicant for this class must be willing to travel to be considered for a position in this class.
2. Possess a valid driver's license if driving is an essential function of the position.

Applicants for this class may be required to:

1. Complete a criminal history disclosure form in a manner approved by the appointing authority.
2. Agree to release all records involving their criminal history to the appointing authority.
3. Supply a fingerprint sample prescribed by the TBI based criminal history records clerk.

Overview

Under general supervision, is responsible for monitoring activities of average difficulty; performs related work as required. This is the advanced working level class in the Program Monitor sub-series. An employee in this class monitors programs of contract agencies receiving public funds from the State. The Program Monitor 2 differs from a Program Monitor 1 in that an incumbent of the latter performs basic monitoring tasks of smaller or less complex contract programs. The Program Monitor 2 differs from a Program Monitor 3 in that an incumbent of the latter supervises lower-level monitors.

Responsibilities

1. Collects and complies data relating to service delivery prior to on-site visits to facilitate the review process and analyzes applicable documentation while on-site to verify compliance with program standards. Writes narrative and detailed observations, conclusions, findings, concerns, and recommendations relevant to the program to increase productivity and effectiveness.
2. Leads the review process by identifying team members and delegating tasks to facilitate review. Discusses pertinent components of the monitoring activities including planning, data collection, monitoring techniques, and communication among staff, contractors, clients and local officials to facilitate the review process.
3. Determines if a program has achieved stated results and outcomes in the contract or grant agreement and the extent to which the contract agency has achieved compliance with established standards. Reviews and monitors implementation of agency/contractor corrective action plan to ensure compliance.
4. Tests compliance of allowed and unallowed program activities, Civil Rights, eligibility, and other applicable program areas to ensure all requirements are met according to state and federal law. Determines if program benefit amounts provided to, or on behalf of eligible participants, are calculated in accordance with program requirements and in compliance with state and federal law.
5. Examines staff/client ration, equipment inventories, business services, and other evidence to verify the contract requirements are met for program operations. Determines if program participants were eligible under applicable eligibility guidelines.
6. Reports results of program review for program improvements to ensure compliance. Discusses program observations, report findings and recommendations with agency management to inform them of required corrective action.
7. Explains departmental policies and procedures, interprets rules and regulations to internal and external customers to ensure consistency of information. Clarifies any questions or concerns pertaining to compliance to inform and interpret the meaning of information for providers and departmental management.
8. Schedules agency site visits based on site locations, agency hours of operations, and other project conditions to ensure programs are monitored according to policy.

Competencies (KSA's)

Competencies:

1. Decision Quality
2. Plans and Aligns
3. Manages Complexity
4. Communicates Effectively
5. Instills Trust

Knowledge:

1. Administration and Management
2. Clerical
3. Communications and Media
4. Law and Government
5. Economics and Accounting

1. Active Learning and Listening
2. Critical Thinking
3. Judgment and Decision Making
4. Monitoring
5. Instructing

1. Deductive Reasoning
2. Inductive Reasoning
3. Information Ordering
4. Number Facility
5. Written Comprehension

Tools & Equipment

1. Personal Computer/Laptop
2. Telephone
3. Printer/Scanner/Fax Machine
4. GPS
5. Voice Recorder/Digital Camera