Mortgage Sales Assistant I - Spokane/Coeur d'Alene

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits?

Our "people helping people" philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference.

While we're proud of our history, we're even more excited about our future. With business and technology transformation on the horizon, there's never been a better time to be part of BECU.

PAY RANGE

BENEFITS

Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage. Employees have access to disability and AD&D insurance. We also offer health care and dependent care flexible spending accounts, as well as health savings accounts, to eligible employees. Employees are able to enroll in our company's 401k plan and employer-funded retirement plan. Newly hired employees accrue 6.16 hours of paid time off (PTO) on a per pay period basis based on hours worked (up to a maximum of 160 PTO hours per year) and receive ten paid holidays throughout the calendar year. Additional details regarding BECU Benefits can be found here.

IMPACT YOU'LL MAKE:

As a Mortgage Sales Assistant I at BECU, you'll be more than just a support role - you'll be a key driver in helping our members achieve one of the most important milestones of their lives: homeownership. You'll bring your organizational skills, attention to detail, and commitment to exceptional service to every interaction, ensuring mortgage applications move forward smoothly and on time. Your work will help our Mortgage Sales team deliver an outstanding member experience, strengthen community relationships, and make dreams of homeownership a reality.

***This role is hybrid, requiring two days a week (typically Wednesdays and Thursdays) or more onsite at BECU's Spokane Home Loan Center, with flexibility to work remotely on the remaining days.

WHAT YOU'LL DO:

• Ensure Application Excellence: Review loan applications and supporting documentation for completeness, update files directly, and connect with members or loan originators to collect any missing information.
• Support Loan Processing: Evaluate NOIA and approval conditions, assist in gathering required items for the pipeline, and rekey loans when needed.
• Prepare Marketing & Event Materials: Order and assemble sales and marketing supplies, help coordinate First-Time Homebuyer seminars, and support community events.
• Maintain Pipeline Integrity: Monitor and process daily reports for new mortgage loan applications to ensure compliance and pricing accuracy.
• Manage Required Loan Items: Order documents like VOE, VOR, VOD, SSAE18, tax transcripts, FHA case numbers, and certificates of eligibility.
• Oversee Exception Reporting: Track and manage pipeline exception reports to ensure service and compliance standards are met.
• Coach for Success: Provide process and procedural guidance to team members as needed.
• Manage Key Communications: Handle central Mortgage Division inboxes, review and upload documents, and respond to member inquiries promptly.
• Problem-Solve Collaboratively: Work with the production team to identify and resolve administrative issues in the loan origination process.
• Distribute Leads Efficiently: Assign online leads and applications to loan originators for timely follow-up.
• Ensure Timely Disclosures: Mail initial loan disclosures and decline letters within required timeframes.
• Coordinate with Vendors: Engage with title, escrow, appraisal, flood, employment verification, insurance, and condo project contacts to keep files moving forward.
• Monitor Lead Systems: Review mortgage lead management systems to ensure departmental standards are met.
• Adapt and Assist: Take on additional responsibilities as assigned to support team success.

This isn't just about ticking off tasks on a list. It's about making a significant, positive change in BECU's journey, where your contributions are valued, and your growth is continually fostered.

WHAT YOU'LL GAIN:

• A deep understanding of mortgage lending processes and the satisfaction of helping members achieve homeownership.
• Opportunities to build strong, lasting relationships with members, team members, and community partners.
• Growth in professional skills, from compliance knowledge to event coordination and vendor relations.
• Experience working in a collaborative, mission-driven environment where member impact is at the heart of every decision.
• The stability of joining a trusted, established financial institution that invests in its employees.

QUALIFICATIONS:

Minimum Qualifications:

• High School Diploma or associated Certification (GED).
• Minimum two years of advanced level clerical work experience.
• Comply with SAFE Act legislation, which requires annual registration as a Mortgage Loan Originator (MLO).

Desired Qualifications:

• One year of experience working in Mortgage Lending, ideally in an administrative sales role supporting multiple loan officers.
• Proficient math skills, with a high degree of accuracy.
• Proficient organizational skills.
• Proficient verbal and written skills to effectively communicate.

JOIN THE JOURNEY:

Ready to make an indelible impact? Eager to be a part of a collaborative and innovative team where your ideas and contributions don't just fill a role, but fuel the growth and success of BECU? This is more than a job - it's a chance to elevate your career, skills, and future, all while contributing to the robust technological landscape of BECU.

Embrace the opportunity to grow with us. Apply now, bring your expertise to the table, and let's achieve excellence together at BECU. Your journey of influence, innovation, and impactful contribution starts now.
#BECU #YourGrowth #BECUJourney

BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.