Lead Patient Services Specialist
 Providence Health & Services | |
life insurance, parental leave, 401(k)
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 United States, California, Santa Monica | |
 Jul 29, 2025 | |
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Description Under the supervision of the Patient Access Director/Manager/Supervisor, the Patient Access Lead is an individual with demonstrated competence in patient access skill set, prioritizing, multitasking, and coordinating. The Patient Access Lead will be responsible for overseeing the registration process for their direct department functions and the maintenance of a smooth unit flow, providing clerical and administrative support, and admitting activities in the assigned unit which may include functions such as pre-registration, scheduling, and admission, registration, insurance verification, financial counseling, obtaining, recording and transmitting of information pertinent to the registration process into the hospitals ADT system for locations assigned to them. The Patient Access Lead will be responsible for the organization's registration productivity reporting and Quality Assurance (QA) process, which consists of evaluating, monitoring and reporting results to the Patient Access Management team. The Lead will utilize his/her medical based background and experience to serve as a key liaison between onsite and remote patient access locations and to be involved in continuous professional contact with onsite patient access personnel, management, and other hospital personnel. The Patient Access Lead is responsible and will work congruently with the registration staff to ensure best practices procedures. Additionally, the Patient Access Lead is instrumental in communicating with other departments within the facility and to ensure the processes within the patient access department are completed daily. Providence caregivers are not simply valued - they're invaluable. Join our team at Saint Johns Health Center and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them. Required Qualifications:
Preferred Qualifications:
Why Join Providence? Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities. About Providence At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable. The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits. About the Team The Sisters of Providence and Sisters of St. Joseph of Orange have deep roots in California, bringing health care and education to communities from the redwood forests to the beach shores of Orange county - and everywhere in between. In Southern California, Providence provides care throughout Los Angeles County, Orange County, High Desert and beyond. Our award-winning and comprehensive medical centers are known for outstanding programs in cancer, cardiology, neurosciences, orthopedics, women's services, emergency and trauma care, pediatrics and neonatal intensive care. Our not-for-profit network provides a full spectrum of care with leading-edge diagnostics and treatment, outpatient health centers, physician groups and clinics, numerous outreach programs, and hospice and home care, and even our own Providence High School. Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement. Requsition ID: 379625 Company: Providence Jobs Job Category: Patient Access Job Function: Revenue Cycle Job Schedule: Full time Job Shift: Day Career Track: Admin Support Department: 7006 PSJHC PATIENT ACCESS Address: CA Santa Monica 2121 Santa Monica Blvd Work Location: Providence Saint John's Health Ctr-Santa Monica Workplace Type: On-site Pay Range: $24.00 - $35.77 The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. | |