Diamond Services Engineer

As the world's leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we've assembled a global team of the most driven, creative, and innovative people. At Check Point, our employees are redefining the security landscape by meeting our customers' real-time needs and providing our cutting-edge technologies and services to an ever-growing customer base.

Check Point Software Technologies has been honored by Time Magazine as one of the World's Best Companies for 2024. We've also earned a spot on the Forbes list of the World's Best Places to Work for five consecutive years (2020-2024) and recognized as one of the World's Top Female-Friendly Companies. If you're passionate about making the world a safer place and want to be part of an award-winning company culture, we invite you to join us.

• Provide customers with technical support through analytical skills, facilitate new installations, implementations, maintenance, education, and author documentation in support of the customers' environment.
• Business and technical communication skills are important for interfacing with clients, both at the engineer and management level. Working in a close-knit team environment, as well as organizational ability for multi-tasking and flexibility
• Occasional travel to customer sites in the US and Canada is required as needed.
• 100% remote and must be able to travel to the Dallas office on a quarterly basis.
• Ensures management of customer expectations and resolution of technical issues in a timely manner.
• Develop and maintain troubleshooting skills on all Check Point products and technical knowledge in industry standard based technologies

• 5-8 years of relevant TCP/IP networking and Internet Security technology experience.
• Experience with Check Point products.
• Strong Linux/Unix and Windows Server system-level knowledge.
• Experience configuring and troubleshooting VPN technologies.
• Experience with TCP/IP and common TCP/UDP protocols at the packet level. Network experience with Windows, UNIX and/or LINUX based Operating Systems.
• Working knowledge of DNS, DHCP , VRRP/HSRP, VoIP (H.323, SIP, MGCP) and working knowledge of routing protocols such as OSPF & BGP.
• Experience with Core dump/kernel panic analysis.
• Basic programming skills, with the ability to develop simple UNIX shell scripts (Bash or C Shell).
• Experience providing support to direct customers, resellers, O&M, and field personnel in resolving company product related issues.
• Must be eligible to work in the US without sponsorship from an employer now or in the future.

EOE M/F/Veterans/Disabled