New

Teammate Connection Hub Representative II

Coca-Cola Bottling Co. Consolidated
401(k)
United States, North Carolina, Charlotte
Jul 25, 2025
Requisition ID: 230011 Locations: Charlotte Click here to experience a Day in the Life of our Teammates! Uncap Your Potential at America's Largest Coca-Cola Bottler - Pour Your Passion into Purpose! We're more than beverages-we're building meaningful careers and vibrant communities. Join our team where your talent meets purpose, and every teammate directly shapes our success. Career Growth: Clear pathways to advance and develop your career Competitive Benefits: 401(k) match + health coverage + employee stock purchase plan Purpose-Driven: Create meaningful impact in the communities you serve Professional Development: Dedicated training + personalized mentorship Join us - your refreshing new chapter starts here! Job Overview The Teammate Connection Hub Representative II is responsible for high volume, transactional work focused on daily compliance administration. This position serves as a point of contact for resolving escalated HR-related inquiries and teammate requests with expertise, quality and efficiency. Core responsibilities include managing I-9 compliance, leader support, and corporate onboarding. The Teammate Connection Hub Representative II manages specialized tasks and contributes to service improvement initiatives. Duties & Responsibilities Manage daily unemployment compensation and I-9 compliance processes Respond to escalated HR-related questions via email, or ticketing system Respond to escalated HR-related questions via email, or ticketing system Process routine employee data changes Process ad hoc reporting requests when HR data is requested Ensure Manage Pending Hire processes are completed successfully and resolve errors Support data entry for MSS activities Support corporate onboarding Knowledge, Skills, & Abilities Proven ability to work swiftly but conscientiously to serve the needs of teammates while remaining attentive to others in queue. Demonstrated problem-solving skills including experience handling disheartened callers in a professional manner. Effective oral and written communication skills, including but not limited to strong interpersonal skills to assist employees and managers of all levels. Demonstrates strong organizational and follow-up skills. Ability to multitask effectively and prioritize work. Excellent keyboard skills which includes MS Office skills to create routine correspondence, reports or presentations HR software experience preferred Exhibits strong ability to effectively partner with HR Service Center Team and others (HR and other operations). Minimum Qualifications High school diploma or GED Knowledge acquired through 1 to up to 3 years of work experience Preferred Qualifications Associate or bachelor's degree preferred Minimum 1-2 years' experience working in a service center environment; additional consideration given for PHR/SHRM-CP certification Work Environment In an office environment 4 days a week at our corporate location in South Park (Charlotte, NC) #LI-AF1 Equal Opportunity Employer - All qualified applicants will be considered for employment without regard to disability, protected veteran status, or any other characteristic protected by applicable law.