Helpdesk Specialist

Quadrant, Inc.
United States, Virginia, Alexandria
Jul 24, 2025
Helpdesk Specialist Washington, DC Pay From: $30.00 per hour MUST: Experienced Helpdesk Specialist Eligible for a Public Trust 5+ years of experience as an Enterprise Services Desk Specialist Responsible for providing highly technical expertise in enterprise systems and cloud systems (ie M365, AWS, Google platforms) Provides help desk support on IT Hardware and Software Systems and applications Accurately records and tracks calls using help desk software DUTIES: Provides technical software, hardware and network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions or may provide expertise to solve first and second tier technical support issues for end-users of the organization's products and services Uses automated information systems to analyze routine situations Reviews incoming requests, both computer generated and verbal, sort, code and may prioritize for proper action Resolves problems or contacts more senior technical support as necessary Supports users by fulfilling individual requests for information and/or training in the utilization of the various databases available Conducts technical research for source of information required in support of request for information related to ongoing programs and proposal efforts Maintains network diagrams and circuit records Instructs users in the use of PCs and networks May perform basic PC, PBX, and network software programming Interacts with other team members, such as network services, software engineering, and/or applications development to restore services and/or identify and correct the core problem Quadrant is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, or status as an individual with a disability. "Healthcare benefits are offered to all eligible employees according to compliance mandated by the Affordable Care Act".