Customer Service Representative - Food Manufacturing

Staffmark Group
$22.00-$30.00
life insurance, paid time off, paid holidays, sick time, 401(k)
United States, California, Los Angeles
Jul 23, 2025
Customer Service Representative - Food manufacturing Location: Los Angeles, CA Work Hours: 7:00am - 4:00pm Employment Type: Non-Exempt, Full-Time, Direct-Hire Overview: Our client, a growing food manufacturing company, is seeking an industry experienced Customer Service Representative to join their team. This role is responsible for processing customer orders, managing inquiries, and ensuring customer satisfaction through timely communication and follow-up. Experience in the food manufacturing industry and knowledge of ERP is strongly preferred. Essential Duties and Responsibilities including but are not limited to: Handle incoming customer inquiries professionally and ensure timely resolution and communication Accurately enter customer purchase orders into the ERP system Monitor delivery timelines and proactively escalate any delays that may impact customer delivery expectations Support the Sales team with customer data, account setup, and documentation Manage product returns and process credit memos promptly Provide exceptional support in areas such as billing, order status, and general troubleshooting Maintain and update customer information to ensure accuracy and efficiency Generate and provide customer-related reports as needed Qualifications: Minimum 3 years of experience as a Customer Service Representative, ideally in the food manufacturing industry High attention to detail with strong accuracy in data entry Proven ability to multitask and perform in a fast-paced environment Excellent communication, time management, and problem-solving skills Strong proficiency in computer systems; solid IT skills and ability to work with ERP systems are essential Benefits: Medical, Dental, Vision, Life Insurance, Vacation, Sick Leave, Holidays, and 401(k) The base pay range above represents the low and high end of the base compensation range we reasonably expect to pay for this position. Actual base compensation will vary and may be above or below the range based on various factors including, but not limited to, geographic location, actual experience, and job performance. This job posting is not a promise of any specific pay for any specific employee. The range listed is just one component of the total compensation package for our employees. Based on the details of your position, we provide a variety of benefits to our employees, including medical, dental, and vision plans, pre-tax savings plans, pre-tax parking and commuter plans, supplemental health and welfare plans, a retirement savings plan, an employee assistance program, pet insurance, and paid holidays. Other rewards may include short-term incentives and paid time off. After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play. About Staffmark Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Staffmark is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment. All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations. To read our Privacy Notice for Candidates and Employees/Contractors, click here. By applying for this job, you agree that you may receive both AI-generated and non-AI generated calls, text messages, or emails from Staffmark Group and/or its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our general Privacy Policy at Privacy Policy - Staffmark