Medical Office Assistant

Who We Are:

As the only independent and physician-led faculty practice plan of the University of Tennessee Health Science Center, University Clinical Health (UCH) offers best-in-class clinical care through a network of 175+ providers across 19 specialties to meet the healthcare needs of the Mid-South community. UCH is a not-for-profit, non-tax-supported group practice and is here to serve the community while providing medical excellence to our patients.

Position Summary:

The Medical Office Assistant (MOA) will perform clerical duties, including greeting patients and visitors, processing automated appointment scheduling, completing registration for patients, updating patient demographic information, and receiving co-payments for each visit. The MOA will also perform various patient care activities while providing excellent patient and physician customer service.

Key Results Areas (KRAs):

* Exhibit excellent customer service skills by greeting and welcoming each patient and visitor.

* Assist with patient flow and coordinate a positive patient experience throughout the department's approved check-in/out process.

* Accurately determine patient needs, notify clinical staff of patient's availability to be seen, and ensure each patient completes required forms/paperwork in its entirety.

* Manage patient appointments, check-in/outpatients, receive and scan patient paperwork, and responding/resolving tasks in both NextGen (PM & EHR) systems.

* Assist both the patient and clinical staff by organizing & distributing information needed for patient care, provides PHI to patients and internal/external parties by following HIPAA guidelines, and follow instructions from team leaders as requested to ensure high-quality patient care

* Financially secure each visit utilizing managing payments & batches, collecting & communicating patient balances, estimates &/or co-pays, and accurately collecting insurance information.

* Accurately enter patient information onto patient medical records.

* Conduct general MOA duties such as pre-certs & authorizations, chart preparation, and clerical tasks.

* Maintain strong working relationships with administrative and clinical teams.

Core Competencies

* Knowledge of the following:

o Medical terminology

o Application of medical chart requirements

o HIPPA regulations

* Excellent written and verbal communication skills

* Proficiency in administrative tasks

* Basic understanding of clinical tasks

* Excellent interpersonal skills

* Exceptional attention to detail

Education & Experience:

* High School Diploma or equivalent Required

* Minimum of 1+ years of experience in a healthcare setting Required specific specialty area Preferred but not Required

* Experience using Epic system strongly preferred