Tier II Windows Technical Support

As a dynamic systems integrator, SMS offers proven solutions in engineering, operations, cybersecurity, and digital transformation. With expertise in modernizing and optimizing legacy infrastructure and systems, ensuring operational efficiency, and designing, implementing, and managing secure environments, SMS supports business and mission goals with proficiency, quality, and integrity.

SMS has been serving the advanced information technology needs of the federal government since 1976, delivering talented teams and innovative, cost-effective solutions and services to support our customers' missions for more than 45 years. SMS is headquartered in McLean, Virginia, with offices and on-site operations at customer locations throughout the United States. For additional information on SMS, visit www.sms.com.

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Provide intermediate level software and network support and troubleshooting.
• Administer high-end hardware to include but not limited to configuring RAID storage arrays, driver issues specific to the high-end hardware, high performance computing clusters (used for modeling, simulation, and numerical analysis) and set-up scientific peripherals (i.e. high-speed digital cameras and high-speed digital and analog instruments).
• Analyze incident(s) details, identify the root cause, and provide problem remediation.
• Document the problem with technical details within the Web Help Desk ticketing system.
• Escalate software problems to Tier III technician for expert level remediation unrelated to high-end hardware.
• Contact and consult with the hardware vendor to remediate hardware issues.
• Manually install software updates, apply Security Technical Implementation Guidelines (STIG) configurations and security patches as required.
• Provide customer service with friendly, courteous, and professional oral and written communication.
• Provide support for high-end multi-core workstations, and specialized Windows workstations.

• A minimum of three (3) years of experience in Windows system administration and/or technical support.
• In-depth knowledge and experience in a Windows Operating System environment.
• Experience in administering high-end hardware and scientific peripherals.
• MD-102 (Microsoft Windows Endpoint Administrator Associate) Certification or CompTIA A+ 220-1101 and 220-1102.
• DOD 8140 IAT-II certification (CompTIA Security+).
• DOD Interim Secret security clearance or higher.

SMS is a dynamic systems integrator established in 1976, delivering talented teams and innovative, cost-effective solutions and services to support our customers' missions for more than 47 years. Our ability to hire and retain quality people in a rapidly evolving IT market is proven through our employee retention rate averaging over 3 years. At SMS, we place a high value on quality of service, customer satisfaction, and best-of-breed policies and practices, resulting in CMMI Level 3 certification and ISO registrations including 9001:2015, 20000-1:2018, and ISO/IEC 27001:2013. SMS is headquartered in McLean, Virginia, with offices and on-site operations at customer locations throughout the United States.

SMS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.