Security Officer

PER DIEM - VARIABLE SHIFTS - SHIFT DIFF. PAY

Essential Functions:

-Patrols assigned areas, giving particular attention to those areas where

security problems have occurred.
-Identifies unsafe conditions and improperly secured areas/property to help prevent theft, injuries or damages to Hospital property, patients, visitors and

employees.
-Maintains strict confidentially standards at all times.
-Investigates thefts, shortages and other complaints involving potential criminal misconduct by questioning individuals involved with specific incidents; notifies appropriate law enforcement agencies of potential/real civil or criminal

misconduct and detains suspicious individuals as appropriate; when authorized will make arrests as appropriate; participates in subsequent court proceedings as required.
-Prepares and submits written reports in a complete and accurate manner; makes notations in log of all incidents; keeps Supervisor informed at all times.
-Maintains accountability for valuables/property and forms of evidence coming into incumbent's custody; ensures safekeeping; maintains documentation.
-Performs as Dispatcher utilizing "state of the art" integrated security systems; radio dispatches personnel to respond to occurrences and phone calls for

assistance; provides and maintains documentation.
-Participates in assistance with workplace and domestic victims; responds to medical emergencies, when authorized assists in the restraint of patients

involved in the protection of dignitaries; controls pedestrian and vehicular

traffic.
-Voluntary participation in various departmental committees, task forces, and teams.

Education
Bachelor's Degree Criminal Justice preferred

Can this role accept experience in lieu of a degree?
No

Licenses and Credentials
Required: NH Driver's License

Basic Life Support [BLS Certification]

MGH Security RMV Check/Registry of Motor Vehicles Driving Report

Preferred Basic Officer Certification [CHSO]

Preferred: International Association for Healthcare Security and Safety Supervisory Certification [CHSS] - International Association for Healthcare

Experience
Experience in hospital, security/police, emergency medical or customer services preferred 3-5 years preferred

Knowledge, Skills and Abilities
- Strong interpersonal communication and customer service skills. Recognize, acknowledge, respect, and effectively interact with all people, establish positive relationships, and gain the trust and respect of others.
- Ability to deal with and effectively deescalate anxious/stressed people and manage aggression.
- Works effectively both independently and in teams. Able to multitask.
- Strong problem-solving skills.
- Critical and analytical thinking, good judgment, prioritizing, industrious and creative resolutions for positive outcomes.
- Customer service skills: accessible, energetic, concerned, empathetic, positive attitude, collaborative, and flexible.
- Displays positive image, tact, and diplomacy, active listening, articulate.
- Demonstrates the understanding of community policing, risk analysis and crime prevention concepts and practices.
- Strong writing skills to provide and maintain documentation to support data.
- Intermediate computer skills: typing and use of database software.