Dispatcher / System Operator (Dispatcher - Third Class)

Aqua, an Essential Utilities company, employs people in a variety of roles within our eight-state footprint, ranging from field workers and customer service representatives who are on the front lines working with customers, to scientists and engineers who help ensure we're delivering reliable water and wastewater services to our communities. If you're looking for a rewarding career helping improve our environment and protect our natural resources, we encourage you to join our team!

About Essential Utilities

Essential Utilities, Inc. delivers safe, clean, reliable services that improve quality of life for individuals, families, and entire communities.

Operating as the Aqua (water and wastewater services) and the Peoples and Delta (natural gas) brands, Essential serves approximately 5.5 million people across 10 states. We are committed to sustainable growth, operational excellence, a superior customer experience, and premier employer status - including a competitive and comprehensive benefits package as well as a commitment to career growth opportunities.

We are advocates for the communities we serve and are dedicated stewards of natural lands, protecting more than 7,600 acres of forests and other habitats throughout our footprint.

Our company is one of the most significant publicly traded water, wastewater service and natural gas providers in the U.S.

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The position involves shift work, including 4:00 p.m. until 12:00 midnight or 12:00 midnight until 8:00 a.m. Monday through Friday and around the clock shifts on weekends and holidays.

• Dispatch emergency workers and crews to investigate and repair leaks on water mains. Fill in work orders for all after-hour calls and channel them to the proper departments. Use of Customer Information System (CIS) for inquiry and generation of customer work orders. Utilize Service Link and Maintenance Connection when appropriate. Respond to PA One Call System and Department of Environmental Protection (DEP) for environmental events.

• Operate the SCADA Computer Systems, make changes to pumping reports when necessary, operate pumps, monitor flow rates, wells, and standpipes. Monitor alarms and notify appropriate personnel for response.

• Extract, review and interpolate data information, including SCADA data.

• Make entries in log book for customer calls and emergencies, shut-downs, hydrants that are taken out of service, as well as system events and changes.

• Apply common sense and understanding to carry out instructions furnished in written and oral forms.

• Must have good verbal communication skills in dealing with internal and external telephone calls. Receive calls from consumers regarding service requests, leaks on service, mains, pressure problems and other customer inquiries. One must have the ability to handle customer's distress in emergency situations and deal with customer and peer feedback.

• Must have basic mathematics skills, legible handwriting, and knowledge of computers.

• Operate and monitor security system for Aqua PA facilities.
  
• Must have the ability and skills to utilize computers for system operation, e-mails, mapping, CIS, company plans, security and other system and programs.

• Must have ability to work independently and make decisions.

• Make written and verbal communications regarding issues at the end of a shift to incoming work force or supervision.

The hourly rate of pay is $38.55## per hour.

All employees hired or entering the bargaining unit on or after December 15, 2022, will receive four dollars ($4.00) per hour less than the classification wage rate. The wage reduction will be returned in one dollar ($1.00) increases once a year over a four (4) year period. Employee will receive annual contract increases.

A written examination may be given along with a field test.

Applicants for this posting may access their personnel file one time only for up to one hour during the five-day posting period to review previous testing material.

Please review the details of this job carefully. It must be understood that the person selected to fill this job must accept.

Interested applicants can apply online through Workday, however, they must also notify their supervisors in writing on or before Wednesday, July 2, 2025.

Aqua, an Essential Utilities company is an Equal Opportunity / Affirmative Action employer. Equal employment opportunity is provided to all employees and applicants for employment without regard to the following legally protected characteristics: race, color, religion, sex, national origin, age, pregnancy (including childbirth and related medical conditions, including medical conditions related to lactation), physical or mental disability, covered-veteran status, genetic information (including testing and characteristics), sexual orientation, gender identity or expression or any other characteristic protected by applicable local, state or federal law.
Aqua is committed to providing reasonable accommodation to individuals with disabilities. If you have a condition that may prevent you from applying for a job online or need to request an accommodation during the interview process, please call (1-877-271-9012).
To maintain the integrity of the recruitment process and to avoid real or perceived conflicts of interest due to employment and/or assignment of family members and personal referrals, specific guidelines apply to the hiring and assignment of these individuals including, but not limited to:

• Family members cannot result in a supervisor/subordinate reporting relationship
• Family members cannot work in the same department.