Technical Account Manager

Are you looking for an opportunity to make a difference? At Mesa Labs we're passionate about protecting the vulnerable by enabling scientific breakthroughs, ensuring product integrity, increasing patient and worker safety, and improving quality of life around the world.

At Mesa Labs we offer competitive wages, including potential bonus opportunities, equity awards, commission, and a comprehensive benefits package based on the position.

This is a remote position with the preferred location being in Texas.

Base Compensation Range: $67,600 - $80,000
*In addition, you qualify for:

• Annual equity award of $10,000
• Commission target of $45,066

Outstanding Benefits and Perks
We are proud to offer a variety of benefits that meet the diverse needs of our employees:

• Eligible for benefits the first day of the month after you start
• Tiered Medical, Dental and Vision Insurance options, Health savings (HSA), healthcare & dependent care flexible spending (FSA) accounts
• Company paid short term and long-term disability (unless covered by a state disability plan)
• Company paid life insurance and AD&D
• Flexible Time Off Policy
• Paid sick leave of 48 hours per calendar year
• Eligible employees may receive four (4) weeks paid Care Giver leave after 1 year of service or in accordance with state leave laws
• 401(k) plan that provides a 4% Safe Harbor company match on a 4% employee contribution that begins on Day 1
• Employee Wellness and Financial Assistance Resources through Cigna and NY Life
• Nine (9) paid company holidays per year

Our Calibration Solutions portfolio uses the principles of advanced metrology to enable customers to measure and calibrate critical parameters in applications such as Environmental and Process Monitoring, Dialysis, Gas Flow, Air Quality, and Torque Testing.

Job Summary

Mesa Labs is looking for an Account Manager, to join our sales team. This person will be part of a team of cross-product line sales representatives that strategically engage and recruit new Regional strategic partnerships and develop incremental revenue. We are currently looking for a sales professional with a technical background to work with our Direct and Channel Partners in the U.S South Central Region and APAC. The ideal candidates will live in the South-Central Region, particularly Texas, and have 5+ years sales experience selling precision instrument solutions - preferably with knowledge or experience in med device/pharma sterilization processes, thermal process validation, gas flow measurement & calibration, or metrology. The role reports to the Global Sales Manager.

Duties/Responsibilities

• Remotely sells Mesa Lab's Instruments Portfolio products and retains end user customers within all assigned customer accounts to achieve or exceed assigned sales goals.
• Actively travels to engage with direct customers and channel partners withing their territory to manage opportunities and business relationships.
• Identifies customer needs and effectively addresses them with Mesa Labs products and services.
• Generates interest and cultivates new sales opportunities through prospecting, leads management, referrals, and RFPs.
• Maintains and expands business with existing customers by developing strong service/business relationships with multiple buying influencers.
• Cultivates relationships and facilitates meetings between customers and Mesa Labs.
• Utilizes CRM and other standard Daily Management tools proficiently and diligently to drive priorities and manage by fact. Maintains CRM data continually.
• Identifies threats and opportunities using sales data and customer feedback
• Effectively manages sales funnel and provides accurate monthly forecasting.
• Complies with company ethics, code of conduct, policies, and best practices, with a commitment to safety in the workplace, valuing of diversity, and promotion of a harassment-free environment.
• Commits to continuous improvement in skills and capabilities, including selling skills, product and application knowledge, and commercial processes.
• Elevates customer perspective of Mesa Labs through consistent professionalism and timeliness and serving the needs of external and internal customers.
• Participates in Problem Solving, Kaizen, and strategy events as needed.
• Participates in Sales meetings, training, and other internal meetings as needed.
• Collaborates effectively with Mesa team members and assists in onboarding of new hires.
• Ensures compliance with applicable regulations and ethics.
• Maintains a positive and courteous demeanor with guests and employees.
• Able to work cross-functionally with service, customer service, finance, and marketing to develop solutions and solve customer problems.

Experience/Education

• A Bachelor's Degree or equivalent work experience in sales with medical device products is required.
• 5 years minimum experience as a sales leader with a demonstrated track record of above-plan performance in Pharma & Biotech Manufacturing, Medical device/Biomed Manufacturing, Metrology, Automotive or Aerospace industries is preferred.
• Minimum 2 years of successful sales or experience with Channel Partners is preferred. Bilingual proficiency is a plus.
• Experience selling or working with data loggers and gas flow calibration/measurement equipment and services is a plus.
• Demonstrated effective presentation and sales planning skills.
• Effective communication skills, both verbal and written; demonstrates ability to deliver timely and useful multi-mode communications to both internal and external customers

Knowledge and Skillsets Required

• Experience collaborating cross-departmentally with Product Marketing, Services, Revenue, Legal, Product and Executive Leadership
• Ability to manage sales process and proven ability to meet set sales quotas and performance metrics
• Exceptional presentation and verbal communication skills, strong presence
• Proven track record of above-plan performance in Industrial, Technology, or capital equipment industries.

Physical Demands

While performing the duties of this job, the employee is regularly required to stand or sit for extended periods of time. If reasonable, requests regarding ergonomic concerns will be considered. For individuals with disabilities, accommodations may be made to perform the essential functions. Occasional lifting is required.

Environmental Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Mesa Labs is an Equal Employment Opportunity Employer.

Mesa Labs prohibits unlawful discrimination and harassment against applicants or employees based on age, race, sex, color, religion, creed, national origin or ancestry, disability, military status, sexual orientation, or any other status protected by applicable state or local law. Please note that Mesa Labs conducts criminal background checks upon offer acceptance.