Manager, Luxury Selling & VIC Activations

ABOUT

Bloomingdale's makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale's like no other store in the world. Everyone plays a critical role to bring our mission to life. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative. We welcome and embrace diversity of background, thought and opinion while having a lot of fun along the way.

JOB OVERVIEW

The 59^th St Manager, Network Luxury Selling & VIC Activations drives the planning and execution of 59^th St luxury client activations, ensuring exceptional experiences and seamless execution. This role collaborates with cross-functional teams across Customer Strategy/Experience, Stores, Integrated Marketing, Merchants, and Vendor Partners and leads the effort to map the right clients to the right experiences within the Flagship. The Manager optimizes network luxury selling through oversight of the internal Luxury Concierge program, supporting access to assortments for the Bloomingdale's network of sellers and clients. The ideal candidate has a passion for luxury retail, strong relationship-building skills, and experience managing multiple projects in a fast-paced environment.

The 59^th St Manager of Network Luxury Selling & VIC Activations will report to the 59^th St Director of Top Client Development and is part of the larger Flagship leadership team. They will work closely with the corporate Top Client development team as a key partner in accelerating the growth of the Bloomingdale's luxury top client experience.

ESSENTIAL FUNCTIONS:

• Manages 59^th St VIC Activations planning and execution.
• Partners with stakeholders across Customer Experience/Strategy, Stores, Integrated Marketing, Merchants and Vendors to plan and execute activations that meet/exceed client expectations
• Ensures highest level execution of VIC Activations from planning to hosting to quality insights and next steps
• Works with Store and Corporate Top Client Development teams to plan client experience calendars and develop compelling 59^th St nominations for network experiences
• Provides on-site support of activations, engaging sellers, hosting clients, and ensuring an elevated experience through seamless execution
• Contributes to cross-functional team that plans VIC Activations seasonally and ongoing to maximize opportunities for client experience, vendor relationship development, and volume growth
• Manages programs to optimize network access to 59^th St luxury assortments
• Manages internal concierge team to unlock quick and consistent access to luxury assortments
• Supports 59^th St selling colleagues in maximizing luxury assortments
• Manages process for hosting clients from Bloomingdale's network of stores for appointments in the Flagship

QUALIFICATIONS AND COMPETENCIES:

We encourage candidates with either a bachelor's degree or equivalent work experience in a related field to apply

• 5+ years of relevant work experience in luxury retail, client development, omnichannel experience with a passion for customers and developing luxury experiences
• Outstanding relationship orientation with the ability to build meaningful relationships with Clients, Sellers, Vendor Partners and Key Business Stakeholders
• Excellent communication (written, verbal, storytelling) skills; high level of creativity, independence, interpersonal skills, and ability to project confidence
• Ability to juggle multiple projects - can identify primary and secondary objectives, prioritize tasks, and communicate timeline to team members
• Maintains confidentiality and security of sensitive company information
• Ability to travel, spend time in stores with store colleagues and clients and work a flexible schedule based on department and Company needs
• Excellent computer skills, including Microsoft Office Suite (Excel, Word, PowerPoint)