Title: Deskside Support Technician
Hours: Mon-Fri 8am-5pm
Pay:$19hr
Job Summary:
The Deskside Support Technician provides on-site technical support for hardware, software, and peripheral devices across multiple client locations. This role involves troubleshooting, installing, maintaining, and repairing IT equipment and systems while delivering excellent customer service. The technician acts as the primary point of contact for technical support, performing Tier 1 duties and escalating more complex issues when necessary.
Essential Functions:
Install, maintain, and repair computer systems, hardware components, and peripheral equipment.
Provide Tier 1 technical support and assist with Tier 2 support as needed.
Escalate unresolved or high-impact issues promptly according to escalation procedures.
Ensure timely and accurate updates in client ITSM tools and service management systems.
Process warranty claims and support vendor compliance for hardware replacements.
Coordinate with internal teams and third-party vendors to resolve service issues.
Uphold a high level of customer satisfaction through proactive support and communication.
Follow all client security protocols, policies, and data integrity procedures.
Interact professionally with clients, users, and other team members on-site and remotely.
Maintain professional appearance and behavior.
Maintain attendance and punctuality standards in line with company expectations.
Perform other duties as assigned by management.
Required Education, Experience, and Certifications:
High school diploma or equivalent required; Associate's or Bachelor's degree in a related field preferred.
1-3 years of relevant technical support or IT service experience preferred (equivalent education may substitute).
Experience with Microsoft Windows operating systems and Office Suites.
Familiarity with Active Directory, imaging software, and enterprise support tools.
Client-specific certifications may be required based on project or location.
Skills and Abilities:
Strong verbal and written communication skills.
Ability to explain technical concepts clearly to non-technical users.
Effective interpersonal skills with a customer-first attitude.
Strong organizational skills and attention to detail.
Ability to work independently and as part of a cross-functional team.
Demonstrated problem-solving ability in a fast-paced environment.
Physical and Work Environment Requirements:
Must be able to lift and transport equipment and boxes weighing up to 75 lbs.
Ability to stand, walk long distances, and climb stairs throughout the workday.
Must be capable of kneeling, crouching, and crawling when required.
Prolonged periods of computer use required.
Must be able to travel to client sites; some overnight travel may be necessary.
Work is typically performed in a professional office or client site environment.
Tools and Equipment Used:
PME is an equal opportunity employer. We prohibit discrimination and harassment against any applicant or employee based on any legally recognized basis, including, but not limited to: veteran status, uniformed servicemember status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy, national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics) or any other category protected by federal, state or local law.
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Professional Management Enterprises
company vehicle
Jul 07, 2025