Customer Account Coordinator

Customer Account Coordinator
Location: Onsite in Olympia, WA
Schedule: Monday - Friday | 8 AM - 5 PM PST (with flexibility as needed)
Pay Range: $25 - $28/hour, depending on experience
This role is not eligible for visa sponsorship

Your Job

Georgia-Pacific is hiring a Customer Account Coordinator to join our team in Olympia, WA. Whether you come from industrial sales support, logistics, manufacturing, or another customer-focused industry, this is your opportunity to grow your career in a dynamic plant environment where customer relationships are critical to our success.

You'll serve as the main point of contact between our customers, internal teams, and the sales organization-owning the order process from start to finish. Your organizational skills, attention to detail, and proactive communication will be key in helping us deliver on time and exceed expectations.

Our Team

At Georgia-Pacific, we believe in empowering our employees and encouraging continuous learning. You'll be part of a team that values collaboration, problem-solving, and doing the right thing-even when no one's looking. Our Olympia box plant supports customers across the region, and our Customer Service team plays a vital role in keeping everything running smoothly.

What You Will Do

• Serve as the primary liaison for assigned customer accounts, ensuring timely and accurate order entry and resolution of any order-related issues
• Coordinate daily with sales, scheduling, shipping, design, and production teams to manage customer needs from start to finish
• Monitor and track customer inventory levels and shipment status using Excel or other internal tools
• Collaborate with Quality Assurance and Production teams to address feedback and deliver continuous improvements to our customers
• Enter and maintain customer data, item setups, and purchase orders with precision and speed
• Assist with billing and payment tracking as needed
• Communicate regularly via phone and email with internal stakeholders and customers to provide updates and resolve concerns
• Use Microsoft Office tools (Excel, Teams, Word) in day-to-day responsibilities

Who You Are (Basic Qualifications)

• 2+ years of customer service or sales support/account management experience in a fast-paced environment such as manufacturing, distribution, supply chain, logistics, or commercial operations
• Strong Excel skills (data entry, basic formulas, spreadsheet organization)
• Ability to communicate effectively across teams and with customers
• Organized, detail-oriented, and proactive in solving problems
• Willingness to work on-site with occasional flexibility for travel and overtime based on business needs

What Will Put You Ahead

• Experience working in a manufacturing plant or industrial B2B environment
• Familiarity with ERP systems like Kiwi, Kiwi FFF, or PCS
• Previous experience managing customer accounts and coordinating with sales or shipping teams
• Background in corrugated packaging or a related industry

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Hiring Philosophy

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.

Who We Are

As a Koch company and a leading manufacturer of bath tissue, paper towels, paper-based packaging, cellulose, specialty fibers, building products and much more, Georgia-Pacific works to meet evolving needs of customers worldwide with quality products. In addition to the products we make, we operate one of the largest recycling businesses. Our more than 30,000 employees in over 150 locations are empowered to innovate every day - to make everyday products even better.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Our Benefits

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

Equal Opportunities

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please visit the following website for additional information: http://www.kochcareers.com/doc/Everify.pdf

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