Administrative Support Assistant

Job Description

Administrative Support Assistant specializing in insurance verification is responsible for verifying health insurance benefits for all new patients and existing patients. This position will contact patient's insurance company to verify coverage levels, benefit, and eligibility information, retrieve referrals and works with patients to walk them through their benefits information. Educates and assists patients in regard to their insurance coverage as it pertains to their course of treatment.

Job Responsibility

• Responsible for verifying patient insurance coverage, to ensure necessary procedures are covered by an individual's provider.
• Notify patient and help arrange alternative payment methods when insurance coverage does not cover services.
• Contact insurance companies to verify coverage levels and benefit and eligibility information.
• Use various online products (Insurance company websites) to check eligibility.
• Responsible for entering data in an accurate manner to update patient benefit information correctly in EMR and verify that existing information is accurate.
• Consistently review eligibility responses in insurance verification system.
• Obtaining patient referrals
• Scheduling patient appointments
• Preparing patient information and documents
• Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.

Job Qualification

• High School Diploma or equivalent required.
• 1-3 years of relevant experience, required.
• 1 year insurance experience (Preferred)
• 1 year health care office (Preferred)
• 1 year billing experience (Preferred)
• Bi-lingual Spanish (Preferred)

*Additional Salary Detail

The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).