Client Services Specialist

Summary:

The Client Services Specialist will be part of a small and efficient team of professionals who provide remote support for all facets of the InfoDive system. By leveraging exceptional customer service skills and an understanding today's health care processes and trends, the Client Services Specialist will solve a wide variety of challenges in a fast-paced environment via phone and online support of the InfoDive software application and associated services, as well as ensuring client satisfaction of InfoDive product and features.

Primary Duties and Responsibilities:

• Provide product support for customers

• Provides phone, email and on-line/Web assistance in resolving support issues

• Provides customer training as needed for on-boarding of new customers or refresher for existing customers

• Provides effective customer service in a timely fashion

• Utilizes soft skills and troubleshooting skills to resolve client issues and questions

• Asks probing questions to gather relevant information on routine and complex calls

• Uses effective listening skills to develop understanding of client questions or issues

• Documents, tracks and monitors client incidents in CRM system

• Prioritizes and escalates support incidents and requests based on business impact and documented guidelines

• Communicates information to both technical and nontechnical personnel

• Articulates technology and product positioning to both business and technical users within a practice

• Works in conjunction with sales team as a business operations advisor and product advocate for Division's products

• Adheres to standards and procedures for project reporting, problem resolutions and documentation

• Develops and maintains relationships with customers, deliver excellent customer service and manage customer expectations appropriately

• Maintain awareness of competitive activity and industry trends

• Provides follow up calls to customers when appropriate and escalate problems as necessary

• Assists in delivery of product demonstrations to practices

• Assists with implementation of special projects and/or contracting relating to technology offerings within the practices

• Identify, troubleshoot and assist customers with technical issues

• Other related duties assigned as needed

Required Skills and Qualifications:

• Requires a minimum of four (4) years progressively responsible related medical practice experience

• Bachelor's degree in business administration, economics, health care administration, operation research, public health administration, or other related field, or four (4) years of experience in a directly related field

• Experience with Medicare Part B and Private Payer Billing and reimbursement policies and procedures

• Working knowledge of at least one Practice Management Software System

• Knowledge and experience with Payer contract structure

• Excellent analytical skills

• Excellent organizational skills

• Demonstrated strong communication and interpersonal skills

• Knowledge of organization's policies and procedures

• Knowledgeable on the various types of computer hardware and software customary to medical practice environment

• Ability to work independently and as part of a team

• Proficient in Microsoft Office applications

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora

*This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota/Massachusetts/Illinois State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

.