Learning & Development Manager

Thomas Jefferson University & Jefferson Health
paid time off
United States, Pennsylvania, Philadelphia
Jul 02, 2025
Job Details Leads the planning, development, management and delivery of learning and development virtual and classroom programs that support organizational goals and initiatives. Partners with leadership and stakeholders to create and execute a comprehensive learning and development strategy. Responsible for enterprise-wide leadership and colleague development programs, including New Employee Orientation and onboarding. Essential Functions * Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson. * Manages and develops a team of highly motivated staff accurately and timely. * Utilizes learning tools from existing learning ecosystem to architect instructor led learner experiences that are simple, intuitive, instructionally sound, and engaging that are aligned to business strategies. * Collaborates with subject matter experts (SMEs) within the business and works closely with team members to provide guidance encompassing both classroom instructor led learning strategy and learning experience/design, resulting in a comprehensive, end user-centric learning solution. * Collaborates with management, HR Business Partners and key stakeholders to identify learning and organizational development needs including training scope, requirement and resources needed. * Leads the design, development and implementation of classroom/virtual learning solutions that support organizational goals and priorities. * Establishes targets and benchmarks that measure the impact of learning programs on organizational and/or divisional performance. Regularly re-evaluates and improves learning programs to ensure that they reflect best practice, and to maximize individual and organizational effectiveness and ROI. Manage relationships with external vendors and consultants to support training initiatives. Works with the L&OD team and SMEs to collaborate in the design and delivery of learning products. Delivers instructor led training either face-to-face or virtually. Creates and utilizes system analytics to develop improvements to the systems and measure how those improvements impact and improve end users experience. Delivers innovative, high-quality training solutions on time, on budget and within scope. Stays current with all relevant security/compliance issues and technology requirements. Stays current with 21st century learning and development trends and practices and workplace learning strategies. Provides consultation and expertise to business divisions, with a focus on learning practices. Develops and delivers strategies and interventions to increase customer loyalty and satisfaction. Demonstrates strong relationship management, professional presence, leadership and collaboration skills with internal and external partners. Addresses client's needs through the identification and implementation of appropriate L&OD products and services. Serves as a trusted advisor that partners with a variety of individuals to secure insights and offer recommendations to execute on projects Independently lead, shape, and implement process improvement efforts both with the team and across the organization. Possess the ability to lead others through change. Oversee budgets for training and development activities, ensuring cost-effective delivery. Analytical thinking, effective communication skills, highly collaborative, self-motivated, engaging and motivates others, advanced organizational and time management skills, keen attention to detail; strong project management skills; ability to prioritize, resolve conflicts and manage a project plan. Handling multiple projects and balancing stakeholder requests simultaneously is critical. Success requires the individual to be a self-starter, skilled communicator, and dot-connector that is solution oriented, creative and customer focused. Flexible and adaptable to changing business needs and priorities. Should be comfortable working within an ambiguous and complex environment while demonstrating resourcefulness and intellectual curiosity. Job Description Education: Master's degree in HR or training or equivalent experience required. AND Experience: Minimum 5 years of experience working within large organization or at an agency supporting large organizations. Minimum 5 years of experience working in developing and delivering instructor-led training programs. Leadership experience. Proven experience supporting end users and working with clients including training support. Experience designing instructor-led curricula and solutions from inception to delivery for small and large groups. Experience managing multiple projects and delivering training programs on time. Experience designing blended curricula or partnering with an eLearning instructional designer to develop a plus. Experience evaluating training programs and applying updates and enhancements based upon the results. Ability to learn new technical skills, applications, and processes quickly is required. Strong communication skills including motivational, oral, written, and presentation skills are required. Analytical and problem-solving skills are required. Experience driving engagement and participation using virtual learning platforms. Experience delivering webinars, synchronous and asynchronous online training sessions. Training and formal education in adult learning theory and training is highly preferred. Strong project management skill set with the ability to manage multiple streams of work with multiple clients simultaneously and successfully. ________________________________________________________________________ Work Shift Workday Day (United States of America) Worker Sub Type Regular Primary Location Address 1101 Market, Philadelphia, Pennsylvania, United States of America Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years. Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status. Benefits At Jefferson, we offer a comprehensive total rewards package designed to support the health and well-being of our colleagues and their families. It includes a wide range of benefits including competitive pay, health and retirement benefits, life and disability insurance, paid time off, educational benefits, financial and mental health resources and much more. Our diverse benefits offerings ensure you have the coverage and access to services you need to thrive both personally and professionally.