Service Desk Technician

TEKsystems
$18.00 - $20.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Wisconsin, Oshkosh
Jul 01, 2025
Job Title: Service Desk Technician (Bilingual - Spanish) Location: Onsite - Oshkosh, WI Schedule: Monday through Friday, 1:30 PM - 10:30 PM Overview: We are seeking a motivated Service Desk Technician to join a dynamic Help Desk team. This is an excellent opportunity for an entry-level candidate to gain hands-on experience in a global enterprise environment. The position offers long-term potential, including the possibility of conversion to a permanent role or advancement into other areas of IT. Key Responsibilities: * Provide first-level support for end-user issues via phone, email, and chat. * Log and monitor incidents using the ServiceNow ticketing system. * Troubleshoot and resolve technical problems related to supported software and computing platforms. * Escalate complex issues to appropriate support groups and follow up to ensure resolution. * Adhere to established corporate policies, procedures, and service standards. * Strive for first-call resolution by analyzing and identifying probable causes of issues. * Collaborate with team members to ensure consistent and high-quality support. Qualifications: * Strong customer service orientation with excellent communication and listening skills. * Ability to follow detailed instructions and established procedures. * Experience with O365 and Active Directory is preferred. * Previous experience in a service desk or IT support role within an enterprise environment is a plus. * Demonstrated ability to work independently and as part of a team. Why This Role? * Ideal for candidates looking to build a career in IT support. * Gain valuable experience in a structured, enterprise-level environment. * Be part of a growing team with a clear path for career development. Pay and Benefits The pay range for this position is $18.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Oshkosh,WI. Application Deadline This position is anticipated to close on Jul 7, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.