Data Tools Support Service Analyst - 3787900

You've stumbled upon the rare B Corp government contractor! At TCG, we aim to prove that businesses can be good to their employees and responsible to their community while being profitable. We're an award-winning IT solutions provider to the Federal government seeking a detail-oriented Data Tools Support Service Analyst to join our team.

In this position, you will provide user support and administrative management for a suite of data analysis tools. This role includes managing user access, maintaining governance protocols, supporting application development and enhancements, and troubleshooting technical issues. The ideal candidate will have experience with web applications, strong communication and organizational skills, and a customer service mindset. Familiarity with tools such as Tableau, Qualtrics, or SmartSheet is preferred, along with basic HTML and technical documentation skills.

US Citizenship and the ability to pass a Federal government clearance check are required. This is a hybrid position requiring occasional on-site work. The selected individual must currently reside within a commutable distance of Washington, D.C.

RESPONSIBILITIES:

• Provide user support for a suite of data analysis tools
• Add users, update access as requested by authorized staff
• Help to maintain the structure and content of the tools
• Develop and manage governance and access protocols
• Manage licenses and recommend changes in license capacity as needed
• Work with users to develop new analysis functions and recommend areas for client support/process improvement.
• Support process improvement initiatives by creating or updating Standard Operating Procedures based on stakeholder input and evolving workflows
• Troubleshoot application technical issues and submit bug reports
• Document functional enhancement requests and determine priority for development
• Write and maintain user and technical documentation and best practices, and develop training materials and courses

REQUIRED SKILLS:

• A minimum of 1 year of experience supporting web applications
• A minimum of 1 year of experience in customer service
• Experience in system administration or a solid understanding of related concepts
• Excellent grammar and spelling in written communication, and excellent verbal communication
• Ability to learn and contribute quickly to project requirements
• Ability to prioritize and organize efforts in a fast-paced environment
• Independent problem-solving skills, strong analytical abilities, creativity, and a customer service-oriented personality
• Basic knowledge of Microsoft Office applications to include a basic understanding of Microsoft Outlook, Word, and Excel

PREFERRED SKILLS:

• Experience with ticketing systems, such as Zendesk and ServiceNow, is strongly preferred
• Experience using or providing administrative support for one or more of the following applications:
  
  
  
  • Tableau
  • SmartSheet
  • Qualtrics
  • Smarty
  • NVivo
  
  
  
  
• Solid understanding of web and technology fundamentals
• Experience working with developers and application testing
• HTML knowledge

EDUCATION:

• Bachelor's degree in a relevant discipline (Computer Science, Mathematics, Information Technology, or related preferred), 4 years of equivalent experience may be considered in place of a degree

TCG does not discriminate based on race, sex, color, religion, national origin, age, disability, caste, or veteran status.

Our B Corp mission is reflected in our benefits, including offerings like health care, 401K, parental leave, adoption assistance, financial planning services, student loan repayment assistance, and training budget. There's more, see for yourself.

TCG is recognized for treating employees well. In fact, in 2025, The Washington Post named TCG as a "Top Workplace" for the eleventh straight year based on how our employees feel about the company, the benefits TCG offers, and the work/life balance that our staff achieves. In the Washington Post Top Workplace survey, our CEO was ranked best by TCG employees' votes among all midsize companies.

Try us ... we'll make you happy.

Internal title/grade: Data Analyst, T2
Salary Range: $50,000 - $59,800

All individuals being hired to work for TCG must submit to, and successfully pass, a pre-employment background investigation prior to reporting for their first day of work. The pre-employment background investigation will include verification of employment and education, as well as, a criminal and DMV check.

Additional documentation and background checks will also be required for positions that require clearance from the Federal government.