Medical Program Assistant

University Health Services is seeking a Medical Program Assistant with administrative experience in a healthcare setting, diversity in customer service, and excellent written and verbal communication skills to join our team to support students, providers, and mental health services.

Performs administrative duties to support providers, staff, services, and unit programs. May serve as the primary contact or customer service representative and subject matter expert. Tracks, prioritizes, organizes, and completes multiple ongoing clinical, research or academic projects.

• 75% Performs administrative tasks including telephone customer service, word processing, transcribing, filing, and calendaring
• 5% Acts as the primary liaison for providers or programs and refers stakeholders to providers, agencies, patients, and staff
• 10% Assists in coordinating the complex daily activities of providers or program(s) by entering information into databases, maintaining files and materials, and preparing reports
• 5% Serves as the primary contact and subject matter expert for specified program policies and procedures
• 5% Identifies opportunities for program improvements and makes recommendations to the appropriate entities

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.

For more information on diversity and inclusion on campus, please visit: Diversity and Inclusion

Preferred
H.S. Diploma

Strongly Preferred:
Post-High School certification or degree

Required:
- Minimum of one year customer service experience
- Experience with Microsoft Office and basic office equipment

Preferred:
- Experience with MS Office, multiple computer platforms, and scheduling software
- Experience with electronic health record scheduling software
- Administrative experience in a healthcare setting
- Knowledge of medical terminology
- Experience with a variety of internal and external contacts
- Ability to work independently and to problem-solve
- Ability to organize and prioritize work in a busy environment
- Experience working with under-represented groups
- Awareness of varied and unique perspectives in the workplace

8:30AM - 5:00PM Monday - Friday

Full Time: 100%

This position may require some work to be performed in-person, onsite, at a designated campus work location. Some work may be performed remotely, at an offsite, non-campus work location. Subject to change based on operational needs.

Ongoing/Renewable

Minimum $20.00 HOURLY
Depending on Qualifications

UHS is part of Student Affairs at the University of Wisconsin-Madison, led by the vice chancellor for student affairs. Our staff is dedicated to serving students and to helping them succeed in and out of the classroom in areas including health and well-being, leadership and engagement, and student advocacy. Student Affairs includes departments led by the dean of students; departments that provide student spaces and leadership resources; the Wisconsin Union; University Health Services; and University Recreation and Wellbeing.

Successful applicants are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without need of employer sponsorship) on or before the effective date of appointment.

Please click on the "Apply Now" button to start the application process. You will be required to log in or create an account to continue. Please upload a cover letter and resume to apply.

Finalists will be asked to provide a list of at least three (3) professional references with titles, emails, phone numbers (including at least one supervisory reference). Note that references will not be contacted without your prior knowledge.

Amy John
amy.john@wisc.edu
608-890-3592
Relay Access (WTRS): 7-1-1. See RELAY_SERVICE for further information.

Medical Program Assistant(HS009)

A57-UNIV HEALTH SERVICES/CCS/ADMINISTRATION

University Staff-Ongoing

315967-CP