Dealer Support Rep I

Yamaha employees are committed to helping everyone progress, express and connect through music and sound. We offer innovative, finely crafted and award-winning products for the entire journey. As the world's largest musical instrument manufacturer, we are known for our quality, customer service and innovation.

Purpose of Role
A DSR in an Order-Taking Call Center is responsible for the entry of channel partner orders.

Key Accountabilities Include
* Contribute to customer satisfaction and Yamaha's brand strength
* Understand how their contribution supports achievement of monthly sales budget, resulting in a
positive influence on the corporate bottom line
* Support Channel Partner retention to maintain customer satisfaction and brand loyalty
* Support inbound calls (including assigned queue) with focus on Department Call Metrics
* Ensure resolution of requests

Primary Responsibilities Include
* Process order management transactions
* Account reconciliation for sales channel partners
* Answer inbound calls (including assigned queue)
* Work with internal stakeholders to complete work
* Support order allocation through manual allocation

Core Functional Competencies
* Brand Ambassador - Non marketing: Serve as a representative of the Yamaha brand
* Customer/Dealer Problem Resolution: Gather information towards appropriate solutions
* Data Management, Analytics, and Reporting: Use tools to prepare accurate data and generate reports
that meet information needs and enable decision making
* Department Technology and Systems: Understand and can effectively use department technology and
systems to perform work
* Product Knowledge - Operations: Possess detailed knowledge of Yamaha's products and services

Core Behavioral Competencies
* Yamaha Way (Will, Integrity, Initiative, Challenge, Commitment)
* Customer Focus
* Values Differences
* Action Oriented
* Communicates Effectively
* Self-awareness
* Being Resilient

Qualifications
Ideal
* Experience in Microsoft Office suite
* Experience with order processing in Customer Service/Support environment

Preferred
* Experience in call center environment
* Experience working within a cross-functional, matrixed environment
* Salesforce experience
* ERP System experience

Here's What We'll Bring

• Comprehensive benefits package including Medical, Vision, Dental, LTD, Life-Insurance and 401k with match AND automatic contributions
• Performance based bonus program
• Robust employee wellness programs including free music lessons
• Generous Wellness reimbursement program
• Tobacco cessation reward program
• Private concerts from award winning artists
• Discounted hotel, travel, entertainment, and other attractions
• Employee product purchase program
• Flexible work options (including hybrid schedule)
• Casual dress
• Vacation, sick-time and personal floating holidays
• Monthly events, for example -- Bring Your Dog to Work Day, Employee Singing Competitions, Spirit Week and other fun events
• Inclusive and passionate culture
• We foster a culture in which everyone feels welcomed, included, and valued; and recognize that diversity contributes to the success of Yamaha

Compensation:

• The hiring range for this role is $19.00 - $23.00/hour + bonus. This is the hiring range and does not include the value of benefits. The hiring range does not reflect total earning potential over time.
• Final offers within the posted compensation range are based on qualifications, skills and experience required for the role.