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Technical Support Engineer

Saab, Inc.
dental insurance, parental leave, paid time off, tuition assistance, 401(k)
United States, New York, East Syracuse
Jun 27, 2025
Job Description:

Saab is seeking a Field Engineer with a technical background in ground-based radar, sensors, electronics, and/or electro-optical systems to join our mission-critical team. This role involves hands-on support of advanced sensor systems, contributing to the maintenance, troubleshooting, and operational readiness of complex technologies used in defense and surveillance environments. This position requires travel on short notice, with assignments that may exceed two weeks. Candidates must be able to work effectively in demanding operational settings.

The ideal candidate will apply professional concepts and problem-solving techniques to resolve issues ranging from routine maintenance to moderately complex system anomalies, all within the framework of defined procedures and standards.

Responsibilities include:

* Diagnoses, troubleshoots, repairs and debugs complex systems utilizing manuals, schematics, and reach back support for various electro/mechanical issues that may arrive within the system.

* Performs software installations at site and support data collection events for analysis.

* Troubleshoots and resolves complex issues independently or in collaboration with others.

* Reports design, reliability, and maintenance problems or bugs to design engineering/software engineering.

* Acts as the main interface with customers while at site.

* Support other company functional areas such as customer installation and training.

* Deliver training to customers on operations and maintenance of Saab products.

Compensation Range: $70,000 - $87,000

Compensation Range:

The compensation range provided is a general guideline. When extending an offer, Saab, Inc. considers factors including (but not limited to) the role and associated responsibilities, location, and market and business considerations, as well as the candidate's work experience, key skills, and education/training.

Skills and Experience:

Skills and Experience:

  • Bachelor's degree in Electronics, Engineering Technology, or a related technical field and 2+ years of relevant experience OR Associate's degree and 4+ years of relevant experience OR High school diploma or GED and 6+ years of relevant experience OR 6+ years of relevant military experience in radar, sensors, electronics, or electro-optical systems
  • Must have U.S. DoD SECRET Clearance or have held one in the last 2 years.
  • Must be capable of lifting and removing/replacing components weighing up to 50 pounds.

Desired Skills and Experience:

  • Ability to independently perform system troubleshooting and maintenance using existing procedures to resolve issues.
  • Ability to perform system troubleshooting and maintenance beyond the scope of written procedures.
  • Effectively use problem solving skills and analytical thinking.
  • Ability to use common diagnostic test equipment such as DMM and oscilloscope.
  • Ability to identify degraded system performance and recommend methods for improvement.

Citizenship Requirements:

Must be a U.S. citizen. Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information.

Drug-Free Workplaces:

Saab is a federal government contractor and adheres to policies and programs necessary for sustaining drug-free workplaces. As a condition of employment, candidates will be required to pass a pre-employment drug screen.

Benefits:

Saab provides an excellent working environment offering professional growth opportunities, competitive wages, work-life balance, business-casual atmosphere and comprehensive benefits:

  • Medical, vision and dental insurance for employees and dependents

  • Paid time off including: minimum of 3 weeks vacation, 5 floating holidays, 8 designated holidays, parental leave, personal illness, bereavement, jury duty, long-term and short-term disability

  • 401(k) with immediate vesting on employer match

  • Tuition assistance

  • Student loan assistance

  • Wellness account, Care.com subscription and employee assistance programs

  • Employee stock purchase program with employer match

About Us:

Saab is a leading defense and security company with an enduring mission, to help nations keep their people and society safe. Empowered by its 19,000 talented people, Saab constantly pushes the boundaries of technology to create a safer, more sustainable and more equitable world. In the U.S., Saab delivers advanced technology and systems, supporting the U.S. Armed Forces and the Federal Aviation Administration, as well as international and commercial partners. Headquartered in Syracuse, New York, the company has business units and local employees in eight U.S. locations.

Saab is a company where we see diversity as an asset and offer unlimited opportunities for advancing in your career. We are also a company that respects each person's needs and encourage employees to lead a balanced, rewarding life beyond work. Saab values diversity and is an Affirmative Action employer for protected veterans and individuals with disabilities. Saab is an Equal Employment Opportunity employer, all qualified individuals are encouraged to apply and will be considered for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, age, veteran, disability status, or any other federal, state, or locally protected category.

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