Guest Ambassador
 E. & J. Gallo Winery | |
$21.44 - $28.94 / Hour
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 United States, California, St. Helena | |
 Jun 27, 2025 | |
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Gallo Privacy Policy Why Gallo? With a global portfolio of over 100 unique wine and spirits brands, we are the largest family-owned winery in the world. Apply Today! Our Brands. Your Future. Join Our Team as a Guest Ambassador at Rombauer Vineyards! We are seeking enthusiastic and welcoming Guest Ambassador to be the first point of contact for our valued visitors. In this role, you will ensure the highest quality of customer satisfaction, delivered with graciousness, pride, fun, and company spirit. With a professional and welcoming demeanor, you will greet all guests, including those with reservations and walk-up visitors, guiding them to the best possible experience to fit their needs while keeping overall daily availability in mind. You will manage the flow of traffic and act as a resource for your teammates. As a Guest Ambassador, you will greet and check in all visitors, curate their experience to meet their special needs, and accurately track reservations and customer information. You will manage seating for all guests, ensuring appropriate tables are reserved and signs are placed. You may also pour guests an opening splash when appropriate and ensure they understand the property layout and experience. Your role includes constant communication with other guest ambassadors, bar backs, wine educators, and management to ensure a smooth flow of tables and reservations. You will provide general tourist information, handle reservation management, take orders, schedule reservations, respond to inquiries, and perform daily sales using the POS system. Additionally, you will report guest feedback to managers and occasionally perform data entry in support of wine club or web sales. You will also support tasting and tour areas, assist with retail sales, maintain a clean and organized workspace, and ensure guest bathrooms are clean and stocked. You will operate the By the Glass station, provide excellent customer service, and ensure the correct wines are packaged with appropriate POS materials. We value intrapreneurship and ownership behaviors, encouraging bold thinking, appropriate risk-taking, learning from mistakes, and fostering innovation. If you are passionate about providing exceptional customer service and creating memorable experiences for our guests, we invite you to apply. Join us and be part of a team that values creativity, and dedication. Apply now to help us welcome and delight our guests at Gallo! What You Will Need:* High school diploma or State-issued equivalency certificate plus 1 year of hospitality, customer service or event support experience. * Associates degree; OR High school diploma or State-issued equivalency certificate plus 2 years of hospitality, customer service or event support experience reflecting increasing levels of responsibility.
To view a full job description, please clickhere. Gallo does not sponsor for employment based visas for this position now or in the future. Expected to close on: 07/01/25 #LI-JC1 ROM002 Gallo's policy is to afford equal employment opportunities to all applicants and employees and not to discriminate on the basis of race, traits associated with race, including but not limited to, hair texture and protective hairstyles (such as braids, locks, and twists), color, national origin, ancestry, creed, religion, physical disability, mental disability, medical condition as defined by applicable state law (including cancer and predisposing genetic characteristics), genetic information, marital status, familial status, sex, gender, gender identity, gender expression, sexual orientation (actual or perceived), transgender status, sex stereotyping, pregnancy, childbirth or related medical conditions, reproductive health decision making, age, military or veteran status, domestic violence or sexual assault victim status, or any other basis protected by applicable law. Nor will Gallo discriminate based on a perception that an individual has any of the foregoing characteristics or is associated with a person who has, or is perceived to have, any of those characteristics. Gallo will comply with state and local laws prohibiting discrimination for lawful out-of-work behavior, such as off-duty use of cannabis away from the workplace (subject to federal and state law exceptions), the existence of non-psychoactive cannabis metabolites in hair, blood, urine, or other bodily fluids as determined by a drug screening test (subject to federal and state law exceptions). We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gallo is committed to providing reasonable accommodation for candidates with disabilities in our recruiting process. If you need any assistance or accommodation due to a disability, please let us know at 209.341.7000. Gallo is enrolled in the Department of Homeland Security's E-Verify program and will use the program to verify the employment eligibility of all newly hired employees as required. E-Verify Notice Right to Work Employee Polygraph Protection Act | |