New

Desktop Support Technician

TEKsystems
$25.00 - $32.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Connecticut, Shelton
Jun 27, 2025
Description Role Overview The Support & Ops Tech II role is responsible for providing second level onsite technical support and assistance to CDW coworkers primarily in North America. This role troubleshoots, diagnoses, and resolves hardware, software, and network issues, as well as installs, configures, and maintains IT equipment and systems in collaboration with other Technology teams. The Support & Ops Tech II also provides training and guidance to coworkers on IT best practices and policies. Key Areas of Responsibility Provide second-level desktop support including. oWorkstation OS (Windows and macOS) deployment including new hires and QA activities. oApplication troubleshooting and escalation to engineering teams. oMobile devices including smartphones and tablets. oPrinters/Copiers/MFPs Regularly tests and support conference room A/V technology. Follow all guidelines and operational procedures. Respond to and resolve incidents and requests through ticketing system. New hire onboarding for individuals and classes Other Responsibilities Meet all productivity and quality goals as measured by the department. Diagnose, research, and troubleshoot computer issues, including operating systems, hardware and software, VPN, connectivity, security tools both remotely and on-site. Participate in business-funded projects including hardware refresh and security initiatives. Provide backup support for the Technology Service Desk. Follow all asset management guidelines and procedures. Create and update knowledgebase documentation. Occasional after hours support due to scheduled deployments and onsite incidents. Occasional travel to other CDW sites for support and scheduled events. Education and/or Experience Qualifications High School Diploma or equivalent. 2+ years of experience in an IT-related field. Required Qualifications Excellent verbal and written communication skills with the ability to effectively interact with company stakeholders, leadership, coworkers, and contractors. Ability to work in a dynamic environment with high efficiency and manage multiple tasks and projects at the same time. Strong attention to detail. Demonstrated organizational and time management skills. Can work on their own and with others in a collaborative setting. Strong interpersonal skills. Provide support through face-to-face, remote assistance, phone, email, and instant message methods. Experience deploying and supporting Windows and macOS. Experience installing/uninstalling hardware/software. Experience performing mass workstation deployments and migrations. Participate in rotating after-hours on-call support including scheduled maintenance. Ability to provide onsite support and occasional travel to other offices. Lift up to 20-50lbs on a regular basis, with or without assistance. Preferred Qualifications Associate or Bachelor's degree 2-4 years of IT-related experience Experience using ServiceNow or similar ticketing system CompTIA A+ Certification Apple Certified Support Professional HDI Desktop Support Technician ITIL v4 Foundations Skills* Desktop, Windows 10, Support, Troubleshooting, Hardware, Windows, Imaging, Deployment, Sccm, Mac, Printers, O365, Ticketing system Top Skills Details Desktop,Windows 10,Support,Troubleshooting,Hardware,Windows,Imaging,Deployment,Sccm,Mac,Printers,O365,Ticketing system Additional Skills & Qualifications -80% Windows + 20% Mac OS within the environment -Roughly 200 End Users maximum across this site location. -Sole resource responsible for all of the break/fix, troubleshooting needed onsite in Shelton -Standard Hours - 8AM-5PM -Intune/Autopilot - not looking for SME's but folks that have leveraged either tool for mobile device management -Team handles roughly 60-70 tickets a month -Serves as an extension to the Service Desk team when things are slow - handling L1 related issues. -After hours support is minimal and only required for pressing projects or onsite all hands events. -Technician will train with Sr. member of the team who will fly out for 1 week of training. Experience Level Intermediate Level Pay and Benefits The pay range for this position is $25.00 - $32.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Shelton,CT. Application Deadline This position is anticipated to close on Jul 10, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.