Business Analyst - Natural Gas Customer Services Representative

Determined. Imaginative. Curious. If these are some of the ways you describe yourself - we want to learn more about you! At TC Energy, we are Energy Problem Solvers - passionate about transitioning North America to cleaner energy while meeting the energy demands of today and tomorrow. If that sounds like a challenge you want to help tackle, we want you to join our team!

The Opportunity

Reporting to the Manager of Nominations and Scheduling East, the Natural Gas Pipeline and Storage Analyst will support customer activities & daily operations and will work closely with internal stakeholders in a dynamic fast-paced environment.

We are seeking a Business Analyst who has knowledge and experience with the fundamental scheduling processes for multiple natural gas pipelines and storage assets and will be able to provide support for some of the largest TC Energy customers.

What you'll do

• Develop and maintain transportation and storage customer relationships by serving as a primary point of contact within the Nominations and Scheduling team. Provide a high level of customer service via phone, video, and chat services
• Work collaboratively with other departments to resolve various customer and operator inquiries related to, but not limited to, nominations and scheduling, confirmations and OBA/imbalance management
• Provide customers with training on transactional system functions and features
• Analyze and report on customer utilization from both a macro and micro perspective and produce various analytics as needed
• Regularly monitor activity for OBAs, park & loan, and power plants to ensure compliance with Tariff and service standards
• Review and optimize transactional flow models and manage location changes
• Develop requirements, provide test plans for new processes and transactional systems
• Occasional domestic travel as needed
• Other tasks and responsibilities as required

Minimum Qualifications

• Bachelor's Degree and 2+ years of related work experience
• Strong verbal and written communication skills. Strong interpersonal skills and the ability to communicate in a highly efficient, knowledgeable and professional manner
• Functional utilization of MS Office Suite (Excel, Word, Outlook, PowerPoint, Access)
• Demonstratable analytical, organizational, and problem-solving abilities
• Ability to handle multiple assignments with varying priorities and due dates
• Familiarity with interstate natural gas pipeline tariffs, contracts, and operations
• Working knowledge of the North American Energy Standards Board (NAESB) standards as they apply to nominations, scheduling, allocations and confirmations
• Must be flexible and willing to occasionally support scheduling during peak periods and holidays, occasional nights and weekends

Preferred Qualifications

• Experience working with interstate pipeline transactional systems and scheduling natural gas activity for interstate pipelines and/or storage companies
• Working knowledge of TC Energy's natural gas pipelines and storage companies
• Experience using MS Power BI, MS Visio and Excel macros
• Writing & maintaining Access, SQL & Excel queries

To remain competitive, support our high-performance culture and allow for more flexibility in the way we work, we offer a hybrid work model and flexible dress code for our eligible office-based workforce in Canada, the U.S. and Mexico. #LI-Hybrid

About our business

TC Energy is a leading energy infrastructure company in North America. We have complementary businesses of natural gas pipelines and power generation. Our operations span three countries, seven Canadian provinces, and 34 U.S. states.

TC Energy is an equal opportunity employer.

Learn more

Visit us at TCEnergy.com and connect with us on our social media channels for our latest news, employee stories, community activities, and other updates.

Thank you for choosing TC Energy in your career search.

* Depending on qualifications, the successful candidate may be offered a position at a more appropriate level and/or ladder.

* Applicants must have legal authorization to work in the country in which the position is based with no restrictions.

* All positions require background screening. Some require criminal and/or credit checks to comply with regulations.

* TC Energy is committed to provide employment opportunities to all qualified individuals, without regard to race, religion, age, sex, color, national origin, sexual orientation, gender identity, veteran status, or disability. Accommodation for applicants with disabilities is available on request during the recruitment process. Applicants with disabilities can request accessible formats or communication supports by contacting careers@tcenergy.com.