Lead Shipping Associate

Southwest Airlines
401(k)
United States, Texas, Dallas
Jun 26, 2025
Department: Technology Our Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer. Job Description: All of Southwest's People come together to deliver on our Purpose; Connecting People to what's important in their lives through friendly, reliable, and low-cost air travel. The Lead Shipping Associate delivers on our Purpose by ensuring the smooth and efficient operation of the warehouse, from receiving goods to fulfilling customer orders. This role oversees and coordinates the daily operations of the warehouse, including tasks such as managing the workload, ensuring safety, and maintaining inventory. As part of a growing Team, this role will have the opportunity to develop and refine current processes to ensure they become more efficient and effective. The Lead Shipping Associate is a strong collaborator who is detail-oriented and enjoys working in a dynamic environment where they'll get to use their continuous process improvement mindset to drive the future of Southwest. Additional details: The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX Headquarters facility during business hours. U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available. Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences. Responsibilities Maintain accurate asset and inventory records in Dash - ServiceNow Pack and unpack items to be stocked on shelves in the warehouse Pack, seal, label, or affix postage to prepare materials for shipping, using hand tools and/or power tools Drive physical inventories Prepare documents, such as work orders, bills of lading, or shipping orders, to route materials Determine shipping methods, routes, or rates for materials to be shipped. Record shipment data, such as weight, charges, space availability, damages, or discrepancies, for reporting, accounting, or record keeping purposes Confer or correspond with Team Leader to rectify problems, such as damages, shortages, or non-conformance to specifications Contact carrier representatives to make arrangements or to issue instructions for shipping and delivery of materials Deliver or route materials to departments using hand truck, conveyor, or sorting bins Support Team Leader with Thought Leadership on logistics and warehouse operations and participates in creating plans for improvement and roadmaps May perform other job duties as directed by Employee's Leaders Knowledge, Skills and Abilities Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction Ability to be a self-starter and work well unsupervised Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective distribution of goods Ability to determine causes of operating errors and deciding what to do about it independently Ability to understand the implications of new information for both current and future problem-solving and decision-making, and the ability to relate this to peers Ability to determine the kind of tools and equipment needed to do a job Ability to monitor and assess performance of yourself, other individuals, or organizations to make improvements or take corrective action Ability to help manage the teams* work and tickets to meet agreed SLAs Skilled in Microsoft Office Suite, Adobe Systems Adobe Acrobat, IBM Content Manager, IBM Notes, ServiceNow Education Required: High School Diploma or GED Experience Required: Advanced-level experience, seasoned and specialized knowledge in: shipping and receiving operating a forklift Preferred: Experience with Excel, ServiceNow, and QuickBase Preferred: Experience with inventory auditing, delegating tasks, leading meetings, onboarding new employees and implementing standard operating procedures Licensing/Certification Must possess a current, valid drivers license issued in the United States for Box Truck operation and deliveries Forklift certification Physical Abilities Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time Ability to communicate and interact with others in the English language to meet the demands of the job Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job Ability to sit for long periods of time Ability to lift and/or carry up to 50 lbs. Other Qualifications Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986 Must be at least 18 years of age Must be able to comply with Company attendance standards as described in established guidelines Pay & Benefits Competitive market salary from $48,500 per year to $53,900 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company. Benefits you'll love: Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too) Southwest will help fund your 401(k) retirement savings with Company contributions up to 9.3% of your eligible earnings Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit* Competitive health insurance for you and your eligible dependents (including pets) Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment. Explore more Benefits you'll love: https://careers.southwestair.com/benefits Pay amount does not guarantee employment for any particular period of time. 401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company. Southwest Airlines is an Equal Opportunity Employer.** Please print/save this job description because it won't be available after you apply.