New

Senior Application Support Engineer - Morristown, NJ

Valley National Bank
$96,000.00 - $167,700.00 / yr
paid time off
United States, New Jersey, Morristown
Jun 26, 2025
Back Senior Application Support Engineer #25-569 Morristown, New Jersey, United States Apply Apply for this job now! Apply Job Overview At Valley Bank, we believe in people's growth potential. We invest in it. We protect it. We focus it. For nearly 100 years, we've been the Bank that clients from every industry turn to for our expertise, strategies, and advice-building the kind of trust that can fuel every goal. We are the leading relationship bank built for growth-with over $60 billion in assets, 3,800 experts, and more than 200 consumer branches and commercial banking offices in communities across the US. At Valley, we're all driven by an ambition that goes deeper than just having a job. That's why when you work for us, we make it our goal to help you focus on what drives you-working to turn your passions and strengths into assets you can use to propel your ambitions and build the professional legacy you want. Because when we say we're a relationship bank built for growth, that's not just reserved for our clients-that includes all our associates as well. The Senior Application Support Engineer will be responsible for monitoring, supporting, troubleshooting, implementing fixes, upgrading, patching, releases, and documenting in relation to the critical applications and their corresponding interfaces across the Bank. This also includes administrative support for the Valley Bank applications and services used for production, management, disaster recovery, business continuity planning and delivery of approved business applications. Frequent interaction with vendors, stakeholders, and resources from different departments to build and maintain integrations, support, escalate and troubleshoot issues. Expected Work Hours 40 Job Description Responsibilities include but are not limited to: Provide software application subject matter expertise to stakeholders including Install, maintain, and monitor Client Service Applications (Windows/Virtual Machines, SAAS) running in our datacenters, cloud, both hosted on-prem. Coordinate with Technology partners (Infrastructure, Infosec, Data, Development, Monitoring) on the day-to-day management of application life cycle. Perform analyses on software application functionality and suggest improvements. Perform analyses on software application functionality, manage expectations, track the intake and resolution of issues, requests, and changes through the Service Now ticketing system. Consult and partner with the software development team, internal users, and clients to improve application performance. Manage code migration across environments to ensure continued and synchronized functionality. Establish the root cause of application errors, receiving escalation and critical concerns from App Engineers. Maintain application system documentation to include system reviews, runbooks, knowledge documents, changes, audits, and future application improvement recommendations. Document process and monitor application performance metrics. Support capacity planning, monitoring, and maintenance of designated application system(s), while identifying trends or problems on monthly summary report. Proactively facilitate incidents, lead root cause discovery efforts and log and debug files as it relates to applications and its usage. Mentor Application support specialists - engineers on best practices and support related items. Ensure that the Valley Bank applications are maintained in a manner that supports delivery of services to the Valley Bank platforms, resilience, and uptime performance statistics. Perform quality assurance testing of new application software releases and patches in the application test environment prior to its production release. Provide capacity planning, monitoring, and maintenance of designated application system(s), while identifying trends or problems on monthly summary report. Lead continuous service Improvement efforts to improve the team's service levels. Comply with ITIL standards including, Incidents, request, change, project management. Requirements Required Skills: Technical: Advanced knowledge supporting Financial Technology applications in a hosted and\or cloud-based environments. Ability to manage code migration, document configuration changes, and monitor performance. Exceptional ability to provide front-end support to internal departments and web-based clients. Advanced proficiency in determining the causes of application errors and repairing them. Intermediate level Language, HTML, JSON, XML, SQL, CSV, TXT. Expert level Outlook, Excel, Word, Notepad++ Expert level Microsoft Tech stack (Windows, desktop, server, IIS, SQL, Azure) Intermediate level in Networking, routing, Firewall, TLS Certificates So Intermediate level understanding of Business intelligence. Previous experience with audits (internal - external) Communication: Effectively and regularly communicates regarding matters that are critical to the team. Explains complex concepts clearly, using styles appropriate for the audience. Solid documentation skills to ensure Application support runbooks are updated with relevant information. Influence: Good teamwork and leadership skills are essential to motivate different groups of people to fulfill their responsibilities within a given time frame. Time Management: Demonstrated ability to prioritize tasks and responsibilities and ensure execution within required timelines. Problem Solving: The ability to analyze systems and processes for opportunities to gain efficiency. Ability to solve problems at root cause rather than at symptom level Solid understanding and working knowledge or Front to Back Core Banking applications (ex. Savings, Deposit, Loans, and downstream apps). Advanced integration fundamentals, including API, file based, Proficient knowledge of FIS, IBS, Loans, and document management systems. Required Experience: Bachelor's degree in computer engineering, computer science, information technology, information systems, or a related field. A Minimum of 7 years related technical application support, primarily in banking and/or financial services. Solid understanding and working knowledge or Front to Back Core Banking applications (ex. Savings, Deposit, Loans) Preferred Experience: Master's degree in a related field and banking background within the IT services department. Full-time/Part-time Full-time FLSA Exempt Location(s) Morristown , New Jersey , United States Total Rewards Summary We provide a comprehensive and competitive total rewards package including base salary determined by factors such as the role, relevant experience, skill set, and geographical location. Eligible positions may also be eligible to receive commission-based compensation and/or discretionary incentive compensation, which may be awarded as cash or forfeitable equity, recognizing individual performance and contributions. In addition to financial compensation, we offer a robust suite of benefits tailored to meet diverse employee needs based on eligibility criteria. These include comprehensive health care and insurance plans, retirement savings options, tuition and adoption reimbursement programs, paid time off, mental health support, and other valuable benefits programs. Further details regarding total compensation and benefits will be shared during the hiring process. Job Details Pay Range Pay Range The estimated pay range for this job. Disclosing pay information promotes competitive and equitable pay. The actual pay rate will depend on the person's qualifications and experience. $96,000.00 - $167,700.00 / year Pay Transparency In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law"; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions.