Zelle Operations Specialist - Huntington Station, NY

At Valley Bank, we believe in people's growth potential. We invest in it. We protect it. We focus it. For nearly 100 years, we've been the Bank that clients from every industry turn to for our expertise, strategies, and advice-building the kind of trust that can fuel every goal. We are the leading relationship bank built for growth-with over $60 billion in assets, 3,800 experts, and more than 200 consumer branches and commercial banking offices in communities across the US.

At Valley, we're all driven by an ambition that goes deeper than just having a job. That's why when you work for us, we make it our goal to help you focus on what drives you-working to turn your passions and strengths into assets you can use to propel your ambitions and build the professional legacy you want. Because when we say we're a relationship bank built for growth, that's not just reserved for our clients-that includes all our associates as well.

The Zelle Operations Specialist is responsible for executing daily functions for Zelle and other payments related services. These responsibilities include but not limited to daily processing - reconcilement of Zelle transactions, process REG E claims and disputes, resolve escalated operational issues, handle inquiries related to Zelle and other payment services.

• Work with Deposit Services, Digital Channels, Information Services, Accounting, Fraud, BSA/AML, Vendors and Clients to resolve any processing, reconcilement discrepancies, and REG E disputes.
• Reconcile Zelle General Ledger accounts, process adjustments, returns and recoveries.
• Utilize the Fiserv - Valley tools that support Zelle processing and disputes (Compass, SPC, IPS, TRECS, etc.).
• Conduct complex research and resolve all requests timely.
• Resolve inquiries and disputes with the purpose of identifying and reporting potential suspicious activity to CFIS.