Temporary, Clinical Operations Assistant

Position Summary

The Clinical Operations Assistant performs a variety of reporting, data entry and administrative support for the Clinical Operations Department. This position will involve interface with primary care teams and CCA

contracted vendors.

Essential Duties & Responsibilities

• Input and maintain a variety of data bases and spreadsheets
• Participate in data collection for reporting purposes
• Entering Inpatient data; ensuring admission and discharge dates are accurate and entered timely
• Performs a QC of data on the MDS and enters the MDS data into Mass Health online.
• Creation/distribution of reports - Interface with Primary Care Locations
• Creation /distribution of letters to vendors
• Assists with resolving Personal Care Attendant issues
• Assist with trainings and presentations
• Support special program staff with administrative needs
• Offer recommendations for improvements in office practices and process flow as identified
• Sorting and organizing information
• Photocopying, filing and shredding
• May provide support to other departments, as needed

Working Conditions

Standard office conditions.

Expectations for All Employees

Demonstrate integrity by working with passion, commitment, and honesty, acting in the best interests of colleagues and members. Approach work in a collaborating and caring manner interacting with insight, sincerity, and compassion. Demonstrate accountability by delivering on commitments, owning mistakes as well as successes, and contributing to an empowering environment where the focus is on solving problems and learning from errors. Recognize and respect diversity in all forms. Strive for excellence in the fulfillment of CCA's mission through quality, innovation, and continuous learning. Demonstrate initiative, flexibility, and openness to change. Represent CCA and its clinical affiliates with professionalism. Keep current and proficient with necessary skills and knowledge. Self-identify training and development needs relevant to work area and responsibilities. Adhere to all applicable compliance requirements including but not limited to:

• Complete required compliance training in a timely manner
• Review Code of Conduct at least annually and promote and enforce CCA's Code of Conduct
• Promote and enforce CCA's compliance program
• Adhere to CCA's Policy & Procedures
• Promptly, in good faith, report any instances of suspected fraud, waste and abuse; suspected privacy and/or security incidents; or any compliance concerns identified
• Ensure confidentiality of member and company proprietary information is maintained

Qualifications

Required (must have)

Education

• Associate's Degree or equivalent experience

Experience

Indicating a range and type of experience is okay.

• 2+ years

Knowledge, Skills & Abilities

• Proficient with MS Office Suite
• Ability to type 40+ WPM
• Ability to problem solve and be proactive
• Ability to complete tasks in an organized fashion
• Excellent written and verbal communication skills

Language(s)

• English